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Claims Team Leader New
4 months ago
**Responsibilities**
- Deliver 'Superior' customer service for our clients and customers, whilst ensuring regulatory principles & processes are followed and delivered consistently
- Ability to view department's workload for claims and assistance task reassignments, monitoring and setting reserves, following HCN's process and escalating in accordance with the guidelines/processes
- Contribute to a 'customer driven' culture of continual improvement, take ownership and become empowered to contribute to meeting business goals
- Assist with consistent review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business
- Ensure proactive communications with clients by telephone where possible and respond to general queries using best practice methods and ensure administration calls and written correspondence are handled promptly
- Ensure allocated claims set ups are properly managed, recorded and completed by ensuring full and proper data capture, case status and reserve controls and accuracy
- Performs independent reviews of policy benefits and approves expenses for claims cases based on interpretation of terms and conditions of policies and within authority limits
- Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged on GCMS in accordance with business policy and meet regulatory guidelines
- Participates in self-development, through claims-related training, mentoring, content specific training, as well as self-feedback to Manager on progress
- Authorises claims for settlement within approved limits
- Works closely and support other parts of the organisation for the overall objective of improved customer service and treating all customers fairly
- Carry out your accountabilities and objectives within the framework of the company's TCF, TCP, Conduct Risk, Fraud Prevention and T&C policies
**Requirements**:
- Minimum 2 A levels Grades A-C or equivalent - including recent graduates with proven customer service skills
- Previous claims experience (minimum 2 years)
- Excellent written and spoken English; confident in communicating with people at different levels in different situations
- Strong language skills in French and Italian preferable
- Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.
- Strong communicator at all levels; verbally and written to build and maintain internal and external relationships
- Good numeracy, literacy, and attention to detail
- Takes ownership for personal growth, this includes being open & responsive to feedback, being self-aware, self-reflective, displaying personal initiative and ensuring industry knowledge is kept up to date
- Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure
**Job Title**:Claims Team Leader
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**Location**:Brighton
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**Salary**:£30,000 per annum
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**Hybrid working**:2 days in the office, 3 days from home
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**Full Time**:37.5 hour week on a Monday - Friday, between 8am to 5:30pm
**For more information, please contact Jamie Watson at Clearline Recruitment.
