Single Point of Clinical Access Practitioner

3 weeks ago


Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

An exciting and dynamic opportunity has arisen to be part of a vibrant and busy team working within an innovative service, Single Point of Clinical Access (SPCA).

The purpose of SPCA is to manage calls from referring GPs, other health care professionals and service users, with the common goal of avoiding acute hospital admissions, increasing the use of alternative community services and provision of out of hour’s dental self-help advice. SPCA actively re-directs requests and referrals on behalf of referrers, for access to multiple alternative services.

SPCA also manages the countywide community bed capacity for Gloucestershire as a whole, whilst working very closely with multidisciplinary teams’ system wide to support other alternative pathways of care.

The successful applicant will need to demonstrate relevant clinical and specialist experience that will support triaging referred patients over the telephone and managing calls from staff and stakeholders.

Key to success will require you to support the development of the service and to have an overview and understanding of the daily capacity, demand and flow of the service as well as organisation as a whole.

The work of the team takes place in often pressurised environment where quick decision making, communication skills and excellent assessment skills are of paramount importance. Due to the nature of the work a knowledge/experience of reablement and community-based services would be advantageous.

For more information, please contact the Operational Lead for Single Point of Clinical Access (SPCA) Julie Birt on 07500 993827or SPCA Deputy Leads Sara Shakespeare and Julie Connors on 0300 421 0300.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.



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