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Customer Service Executive
4 weeks ago
We are looking for an enthusiastic Customer Service Executive to work in our rapidly growing e-commerce team.
This role is based in our Birstall office.
**Your main responsibilities will include**:
- Support customers to find the right products for their pets
- Resolve any issues which may affect the customer receiving the right products on time
- Helping to improve the quality of content on our website
- Help shape our culture by demonstrating our core values
- A desire to deliver great customer service
- An empathetic approach to customers
- Being able to adapt and work in a fast-paced environment
- A clear understanding of what good service looks like
- You will need to demonstrate a positive telephone manner
**Salary**: £18,000.00-£21,000.00 per year
**Benefits**:
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Birstall: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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