Customer Service Executive

4 weeks ago


Birstall, United Kingdom Pet Brands Ltd - Petwell.co.uk Full time

We are looking for an enthusiastic Customer Service Executive to work in our rapidly growing e-commerce team.

This role is based in our Birstall office.

**Your main responsibilities will include**:

- Support customers to find the right products for their pets
- Resolve any issues which may affect the customer receiving the right products on time
- Helping to improve the quality of content on our website
- Help shape our culture by demonstrating our core values
- A desire to deliver great customer service
- An empathetic approach to customers
- Being able to adapt and work in a fast-paced environment
- A clear understanding of what good service looks like
- You will need to demonstrate a positive telephone manner

**Salary**: £18,000.00-£21,000.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Birstall: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)



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