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Disputes Officer

2 months ago

Cardiff, United Kingdom Capital on Tap Full time

Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025. Disputes Officer
The Role
This is an exciting and challenging position for a highly motivated, customer focused and confident individual who is looking to be part of a high growth financial services business. Reporting to the Disputes manager you will be part of a busy team responsible for the day to day management and resolution of all cardholder transaction disputes referred over by the Customer Service Team.

**We are looking for someone with**:
Customer service experience (will consider all industries)
Experience working in an FCA regulated environment
Complaints experience or experience with disputes
Passion for the customer journey
Empathy
A friendly and caring nature

**What's in it for you**:
Salary £24,000
Generous monthly incentives
£1000 annual learning budget to spend on your personal development
28 days holiday (plus bank holidays)
Plenty of opportunities to develop, grow and progress - we're invested in your career
Our Cardiff office is in the city centre - close to public transport links and local amenities and we even have dogs in the office
We provide free breakfast and snacks (Our kitchen is always fully stocked)
We're a social bunch - we regularly plan fun social events

Check out more of our benefits, values and mission here.

Diversity and inclusion

How to apply

Check out more of our benefits, values and mission here.

If you want to keep updated on future opportunities at Capital on Tap follow our company page here.
Diversity and Inclusion

How to Apply