Customer Service Call Handler

2 weeks ago


Blackburn, United Kingdom Senior Salmon Ltd Full time

Our client based in Blackburn, Lancashire are recruiting for several Customer Service Advisors / Call Handlers to join their Customer Care and Response Team on a full time or part time basis.

The objective of the role is provide the highest quality telecare and telephone response service for each and every customer. You will approach each and every call with sensitivity, understanding and patience, ensuring that the customer receives the appropriate support that they need whilst also complying with client and regulatory requirements

**Duties**:

- To provide the highest possible standard of customer care and support at all times whilst always giving priority to the safety and security.
- To be customer focused, ensuring all interactions are handled in accordance with specified service standards
- Have a confident telephone manner with prompt and accurate administration skills.
- To escalate any problems / complaints appropriately
- To liaise with 3rd party organisations
- Have a can-do, positive attitude, using your initiative to be able to work as part of a team and be able to prioritise your daily duties according to the business needs.
- Work in accordance with the Company’s mission statement, aims and values, corporate objectives and service standards.

Various working Hours available to suit part time and full time:

- 5pm - 10pm Monday to Friday (25 hours)
- 9am - 5pm Saturday and Sunday (15 hours)

**Nights**
- 9pm - 9am 4 nights on 4 nights off (full time)
- £11.50 per hour between the hours of 10pm and 6.30am
- £9.50 per hour between the hours of 6.30am and 10pm (paid weekly)

**Job Types**: Full-time, Part-time, Temporary contract, Temp to perm

**Salary**: £9.50-£11.50 per hour

Schedule:

- 12 hour shift
- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: One location



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