Housing Officer

3 weeks ago

West Bromwich, United Kingdom GreenSquareAccord Full time

**Housing Officer**

**Birmingham**

**Salary - £25,000 - £33,000 per annum - depending on skills and experience.**

**Contract type - Permanent**

**Working hours - Full Time**

**Closing Date - 6 July 2023**

**Interview Date - TBC**

**About the role**

You will support GreenSquareAccord's aim of valuing our customers by meeting housing and related needs on a cross tenure patch.

You will be working both independently and as part of a team; to pro-actively deliver a high quality housing management service, focussing on customer satisfaction and value for money.

Your role will be to manage complex tenancy issues including property condition and ASB cases.

You will work independently in challenging situations and with changing priorities striving to add value to everything you do.

You will provide information to new and existing customers which will enable them to manage and sustain their tenancy.

You will provide support/ attendance if requested by the Area Locality Manager at the relevant Locality Board in line with our Locality Model approach.

**About you**

You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.

You must have knowledge and experience of housing and tenancy law; including succession, mutual exchange, assignments and ending tenancies.

You will have experience of tenancy or leasehold management and enforcement.

You must have experience of partnership working.

You will be able to demonstrable record of delivering excellent customer service.

**About us**

GreenSquareAccord is one of the biggest social housing and care providers in England.

We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

**Our purpose**

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.

Our focus is on building better lives. Everything we do is about people - whether that's providing a good quality, safe home or providing care which helps someone to live an independent life.

Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.

**The GSA Way**

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

**Benefits**

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
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- If you need any assistance, adjustments or adaptations throughout our selection processes please let us know._

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