Housing Officer

3 weeks ago


North West London, United Kingdom Randstad Perm Professionals Full time
Job title: Neighbourhood Officer
Salary: £42,317
Location: Wembley
Contract: Permanent
Work Days: Full time, Monday - Friday, hybrid working
Our client is looking for an experienced Neighbourhood Officer to join them on a permanent basis, at their Wembley Office The main purpose of the role is to provide effective and flexible neighbourhood management services to the customers to help build a community they are proud to live in.
With a risk based approach, you will manage a portfolio of mixed / leasehold
tenure properties, dealing with all aspects of tenancy management and working collaboratively with their Estates Team to ensure the highest standards
are maintained.
Main responsibilities:
- Provide effective customer facing neighbourhood management services to tenants and leaseholders on mixed / leasehold tenure schemes in line with policies and procedures
- Work in collaboration with development team colleagues on new development projects
- Attend project site meetings to ensure there is effective record keeping of all potential management issues on new developments recording all current information within scheme management plans and scheme overviews
- Excellent record keeping on housing management systems to ensure effective case management is maintained providing a timely and customer focussed response
- Working with the service charge team validates service charge budgets. Provide advice, support and information to customers on leasehold and tenant service charges as required investigate and respond to stage 1 complaints and Members Enquiries
- Ensure managing agents provide appropriate level and quality of services to residents working closely with leasehold specialist and service charge teams
- Identify appropriate solutions to tackle ASB. Contribute to the development of a multi-agency approach
To be a successful candidate for this role you must also have the following attributes, skills and experience:
- CIH Housing Level 3 qualification is desirable
- Understanding of housing law and organisational policies and procedures
- Accurate record keeping skills and experience of using housing management systems
- Excellent customer focus and a genuine desire to achieve high levels of service in all areas of responsibility
- Strong communication skills via a range of medium to internal and external stakeholders
- Excellent administrative and organisational skills to manage a diverse workload and ensure effective management of allocated area
- Ability to prioritise and manage own workload, time and travel in order to meet required deadlines
Benefits:
*27 days annual leave + 8 bank holidays
*Pension scheme
*Hybrid working
*Health and wellbeing
*Perkbox & more
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone
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