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Internal Account Executive

4 months ago

Caerphilly, United Kingdom PHS Group Full time

**_Internal Key Account Executive - Caerphilly_**
- Working with the Hygiene division Key & Major Accounts team providing office - based sales support to customers and the Key & Major team - dealing with sales enquiries and opportunities for the designated portfolio of customers. Consistently meeting personal objectives and delivering individual and team periodic/quarterly/yearly sales targets._

**_ Role and Responsibilities:

- _**

**_ Dealing with Sales Enquiries._**
- _Ensure all customer enquiries are responded to within agreed timescales. _
- _Delivering the appropriate service lever for the Key/Major clients._
- _Illustrate and quote customer requests. _
- _Recording and processing enquiries within the business sales portal. _
- _Identify and establish upselling opportunities where possible and relevant. _
- _Coordinate, progress and communicate installation with customers where relevant._

**_Conducting Outbound Sales/Tele Survey and Courtesy Calls: -_**
- _Conduct courtesy and information gathering project calls as required and as directed by the Key Accounts teams._ **_Data & Reporting: -_**
- _Collate all relevant detail and documents to provide a seamless customer experience. _
- _Maintain accurate database of business generated and corresponding business movements. _
- _Utilise and update sales portal to manage sales. _
- _Record the results of any courtesy call project accurately in the required format._

**_Teamwork: -_**
- _Work with and support internal colleagues to ensure team sales targets are met and projects are delivered accurately and on time._ **_Knowledge and Experience: -_**
- _IT Skills - Outlook, Excel, Word and CRM._
- _Experience of selling in a Business to Customer/Business to Business Environment preferred._
- _Organisation & Prioritisation - time management prioritising workload in a pressurised environment delivering on business and customer expectations. _
- _Ability to work independently and within a team. _
- _Adaptability & flexibility - adapting to different demands and situations._
- _Customer focused - ability to put the customer first, understand their requirements and build solid business relationships. _
- _Relationship building - ability to build on and develop relationships within the business and our customers. _
- _Communication - excellent verbal and written skills. _
- _Sales focus - ability to identify, confidently explore and close on selling opportunities._

**_In return for your commitment and expertise, you will get:_**
- _23 days annual leave including Bank Holidays_
- _A basic salary of £18,000.00 plus a generous OTE._
- _Pension scheme_
- _Ongoing career and development opportunities_
- _We offer accredited ILM Management training in house and externally. _
- _A holiday buy and sell scheme (after 6 months within the business)_
- _Up to £1000 saving with major supermarkets and high street stores via PHS Perks. _
- _A 24-hour wellbeing helpline_
- _Full training and support_
- _Free Parking._

**_About phs:_**

**_ Phs Group_**_ was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business._
- Our businesses include: Washrooms, Healthcare, Floorcare, _**_phs_**_ Direct and Direct 365 (sale of consumables), _**_phs_**_ Greenleaf, Teacrate, Besafe, Wastekit and Compliance._

**_ At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._