Claims Advisor
7 days ago
We are looking for an experienced and enthusiastic Claims Advisor to join our busy team.
You will be working as part of a small and friendly team which is based in our head office in Truro.
You will have a keen eye for detail and enjoy helping policy holders with their claims and queries. It’s a rewarding job, knowing that you’re providing great customer service to our Membership when they need us most.
A full induction will be provided. Some homeworking may be possible after initial training is complete.
**About the role**:
You will be responsible for delivering consistently high levels of customer service to our Membership. You will handle enquiries and all aspects of a claim within agreed authority levels. You will have excellent administrative skills and a keen eye for detail. You will be expected to develop your own skills further and may be expected to study.
**Working as part of a friendly, high-performing team, you'll be responsible for**:
- Providing quality service to all Members
- Handling Member enquiries in an effective and efficient manner
- Compliance with all legal and regulatory requirements
- Meeting Members’ needs by settling claims fairly and in line with agreed procedures
- Delivering performance in line with our behaviours
- Effectively handling and controlling all aspects of a claim within agreed authority levels
**Skills and Experience**
- Good written and verbal communication skills with a keen eye for detail and accuracy
- Experience of delivering customer service in a fast-paced environment is desirable
- Ability to understand and interpret policy wording in order to deliver technically sound advice to our Members and third parties
- Flexibility and resilience, managing fast-changing requirements
- Administrative skills
- Be a competent user of Microsoft Office, including Outlook
**Additional Information**
This is a full time position (35 hours per week).
This position includes generous holiday allowance with the option to purchase additional leave, a defined contribution to the pension scheme and access to the company’s private medical insurance scheme, income protection scheme and death in service cover (following a qualifying period). We also offer a friendly riverside office environment and relaxed dress code.
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
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