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4 months ago

Oxford, United Kingdom The Store Oxford Full time

Coming in spring, The Store Hotel a new lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.

Our growing team is already full of dedicated and passionate professionals working hard to see The Store bring a new and refreshed luxury hotel experience to the city of Oxford.

**_ Does this role appeal to you?_**

Are you a natural communicator with a passion for creating exceptional guest experiences? Do you thrive in providing excellent guest service and leaving lasting memories for valued guests?

If this is you then step into the spotlight as **Receptionist** at The Store, Oxford

**_ Department_**

Guest Services

**_ Here’s what the role is all about:_**

The Store, are seeking proactive and dedicated Receptionists to join our team and play a pivotal role in ensuring our guests have a seamless and enjoyable stay. The role contains everything you would expect, including supporting the Guest Relation Managers, acting as a friendly and approachable point of contact for guests, and creating a welcoming and hospitable atmosphere at the hotel.

**_ These are the behaviours that we’re looking for:_**

Professionalism

Personable

Knowledgeable

Exceptional Customer Service

Adaptable

Passionate about People

**Benefits**
- 28 days annual leave (increasing to 33 days after 5 years service)
- Flexible rotas - we understand the importance of worklife balance
- Delicious and nutritious meals on duty
- Ongoing training provided - both in house and external
- Career progression and development - we invest in our people
- £25,000 per annum plus service charge (£30,000 estimated on target earnings)
- Discount with Experience Oxfordshire - Perks for Partners
- Royal Cars taxis 50% discount for our people
- Refer a Friend Scheme
- Launching in April health and wellbeing benefits and perks for everyone (high street discount, restaurants and Employee Assistance)
- Brand pillars - we have four pillars that we live and breath everyday
- Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments
- Fundraising initiatives - we support the community and like to give back, in 2023 we walked for wellbeing supporting Hospitality Action.
- Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.

As the hotel grows more benefits will become available.

**_We’ve got 4 Brand Pillars that will also help you thrive:_**

**Legacy** - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

**Discovery** - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

**Innovation - **The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

**Community - **As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.

INDFOH