Patient Coordinator

7 months ago

Hammersmith, United Kingdom Tooth Club Full time

We are looking for a Treatment Coordinator to join our team. This is an excellent opportunity to start a career with Tooth Club, with the potential to learn new skills and with hope to develop into a long and successful career within our company.

We are one of the top Diamond providers of Invisalign in the UK. Our practices are modern and fully private, as well CQC compliant. This underpins the high standards we set ourselves.
- **Full time including Saturdays**_

**Experience with sales is essential**

**Treatment Coordinator role and responsibilities**
- Follow the company’s new patient journey, ensuring a consistent experience for all new patients and leads.
- Handle all leads according to the designated pathway, ensuring all information is captured and recorded as required.
- Conduct Telephone Consultations/Callbacks with new patients with the aim of building rapport and securing attendance for a Dental Consultation, and completing all necessary reporting.
- Assist patients on their journey through the consultation process and ensure all enquiries are handled accurately and quickly.
- Completing all trackers and paperwork as required from Telephone Consultations and from Dental Consultations, and ensuring designated follow up process is adhered too.
- Follow up individual patient lists with the aim of converting patients and generating revenue.
- Reporting to line managers and senior management in regard to performance against listed KPIs and targets.
- Handle payments to the practice by card, finance and BACS transfer.
- Keep records of financial transactions for patient treatment plans.
- Work with the management team keeping up to date with new patient pathways and implementing updated patient journeys.
- Make future appointments as required, including follow up calls reviewing treatment plans.

**Your skills and experience**
- Ability to keep calm and professional in a fast-paced environment
- Excellent communication skills, both written and oral
- Confident in conversation to build relationships and overcome objections
- Ability to perform in a service-focused environment
- Personable, highly motivated, friendly, flexible, reliable and organised
- Fully computer literate and competent using CRM software

**Salary and benefits**:

- A competitive starting salary and the opportunity to increase this through training and development
- Modern office, surgeries and dental software systems
- Staff Dental Treatment Scheme
- Workplace pension scheme

**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

**Benefits**:

- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Hammersmith: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Dental: 1 year (preferred)
- Direct sales: 1 year (required)

Work Location: In person

Reference ID: TCO

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