Technical Helpdesk Agent
3 weeks ago
We are looking for an enthusiastic Customer Service Advisors to join our expanding Technical Helpdesk in Belfast.
**Salary**: £22,000 basic plus overtime for weekend rota
**Technical Helpdesk Agent Duties**:
- Provide support on all customer queries (inbound and outbound activity)
- Liaise with internal customers
- Liaise with suppliers and partners in relation to the new customer approval process
- Supporting the department manager to ensure daily and monthly KPI’s are achieved
**Technical Helpdesk Agent Requirements**:
- Excellent attention to detail
- Professional, clear and confident communication skills
- Excellent verbal and written communication skills
- A proven track record in a customer service role
**Benefits**:
- Company pension scheme
- Monthly socials
- Quarterly team building events
- Friday breakfast
- Day off on your birthday
- Discounts and other perks
- 21 days holiday
**About the Company**:
UTP Merchant Services is a fast-growing company within the financial services industry, providing a range of leading credit and debit card payment solutions to businesses within the UK.
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