Head of Membership

4 weeks ago

London, United Kingdom Charity People Full time

Charity People has an exciting opportunity for a qualified Head of Membership to join our client's welcoming team and take on their charity and corporate membership strategy. The Head of Membership role is based in Islington and comes with a generous salaryof £45,000 - £49,000 p/a depending on experience.

This full time permanent role is hybrid, with a requirement to be office-based, just two days per week.

Your management style will ensure that the team is supported and motivated to be the very best without stifling growth or micro-managing. As Head of Membership, you will guide the team and share expertise and knowledge with colleagues across the organisation.

To give you an idea of how this Head of Membership role will look and feel, here are some areas you can expect to work in:

- Oversee the management of our Special Interest Groups, group partnerships, and work to maximise member engagement and connection
- Ensure that member and partner data is accurately maintained and that renewal and retention campaigns are undertaken promptly and effectively
- Support the membership team and wider team to understand information drawn from multiple sources and form insights regarding market trends, member behaviour, opportunities for growth, and member need with a 'digital first' approach
- Develop partnership and collaboration opportunities with other relevant not-for-profit groups
- Excellent CRM knowledge and the ability to ensure data, systems and processes are developed to meet organisational goals
- Comfortable being hands-on, analysing data and drawing insights from corporate intelligence and member feedback to build a good engagement and retention strategy
- Exceptional leadership skills, seeking opportunities and promoting performance through motivating and supporting your team
- Able to balance commercial acumen and service provision so their offerings are tailored, sustainable, and effective

If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you will be rewarded with an excellent salary and benefits package.

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