Club Head of Membership

2 weeks ago

London, United Kingdom Virgin Active Full time

Club Head of Membership (Sales and Retention) - Mayfair, London

Here at Virgin Active we can’t get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. We are recruiting a club-based Head of Membership to lead the club’s Front of House and Membership teams, ensuring everyone serves and everyone sells.

As a Head of Membership, you will support the General Manager and other Heads of Department to deliver a world class customer journey through the club.

Always leading from the front, you will be responsible for the clubs membership performance, and will take ownership of creating accurate, precise weekly and monthly planners, to ensure enough activity is completed to drive the required level of net growth. You will produce accurate, transparent sales reports and analysis as required by General Manager, Membership Business Partner and the rest of the business.

A well as driving penetration for our Personal Trainer programme, you will create and maintain relationships with local businesses to drive corporate membership sales. You will ensure that our Front of House team members can confidently deal with all membership enquiries, and are coached to achieve high standards of member satisfaction and retention.

As a senior manager in our club, you will be a role model to others, creating an inspiring and motivated culture to support the clubs journey to both high customer satisfaction and financial success.

This role is a great opportunity for an established and experienced leader who is looking for additional responsibility and growth.

About You

So what qualities does a Head of Membership need to join Virgin Active?

  • You have previous experience as a performance led manager, and a strong operational understanding of what’s involved in managing a subscription based business
  • You have experience in an operational business, and aren’t afraid to get your hands dirty or jump into action when things don’t go to plan
  • You know your numbers – you have sound numeracy, budget management and ability to read data and translate this into usable insights
  • You have a track record in meeting financial targets
  • You are experienced with all aspects of people management, and understanding the importance of coaching a team to success through goals, targets and KPIs
  • You have a razor sharp focus on customer service and experience
  • You are confident in liaising with the membership base, and can manage complaint escalations via phone, email and face to face
  • You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big
  • You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing

 

  • Head of Membership

    6 days ago

    London, United Kingdom The Arts Club - Membership Full time

    **Description** Located in the heart of Mayfair, The Arts Club is one of London’s most renowned private members’ clubs a discreet sanctuary for those with a passion for the arts, literature, music and culture. We are currently looking for an enthusiastic Head of Membership and a highly motivated individual to join our growing team in London. The...

  • Club Head of Membership

    2 weeks ago

    London, United Kingdom Virgin Active Full time

    Here at Virgin Active we can’t get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. We are recruiting a club-based Head of Membership to lead the club’s Front of House and Membership teams, ensuring everyone serves and everyone sells. As a Head of Membership, you will...

  • Membership Assistant

    6 days ago

    London, United Kingdom 5HS - Membership Full time

    **Membership Assistant** 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for a **Membership Assistant...

  • Head of Membership

    6 days ago

    London, United Kingdom MEMBERSHIP BESPOKE Full time

    Head of MembershipIf you think you are the right match for the following opportunity, apply after reading the complete description.Trade Association 2 Days Office Central London, 3 Days HomeBasic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package.Permanent,...

  • Head of Membership

    6 days ago

    London, United Kingdom Membership Bespoke Full time

    Head of MembershipTrade Association 2 Days Office Central London, 3 Days HomeBasic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package.Permanent, Full TimeOur client an established and highly reputable trade association who has over 1,800 member companies is...

  • Head of Membership

    7 days ago

    London, United Kingdom MEMBERSHIP BESPOKE Full time

    Head of MembershipIf you think you are the right match for the following opportunity, apply after reading the complete description.Trade Association 2 Days Office Central London, 3 Days HomeBasic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package.Permanent,...

  • Head of Membership

    5 days ago

    London, United Kingdom Membership Bespoke Full time

    Head of Membership Trade Association 2 Days Office Central London, 3 Days Home Basic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package. Permanent, Full Time Our client an established and highly reputable trade association who has over 1,800 member...

  • Head of Membership

    6 days ago

    London, United Kingdom Membership Bespoke Full time

    Job Description Head of Membership Trade Association 2 Days Office Central London, 3 Days Home Basic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package. Permanent, Full Time Our client an established and highly reputable trade association who has over...

  • Head of Membership

    5 days ago

    London,, UK, United Kingdom Membership Bespoke Full time

    Head of MembershipTrade Association 2 Days Office Central London, 3 Days HomeBasic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package.Permanent, Full TimeOur client an established and highly reputable trade association who has over 1,800 member companies is...

  • Head of Membership

    5 days ago

    London, United Kingdom Membership Bespoke Full time

    Head of MembershipTrade Association 2 Days Office Central London, 3 Days HomeBasic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package.Permanent, Full TimeOur client an established and highly reputable trade association who has over 1,800 member companies is...

  • Head of Membership

    5 days ago

    London, United Kingdom Membership Bespoke Full time

    Head of MembershipTrade Association 2 Days Office Central London, 3 Days HomeBasic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package.Permanent, Full TimeOur client an established and highly reputable trade association who has over 1,800 member companies is...

  • Head of Membership

    6 days ago

    London Area, United Kingdom Membership Bespoke Full time

    Head of MembershipTrade Association 2 Days Office Central London, 3 Days HomeBasic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package.Permanent, Full TimeOur client an established and highly reputable trade association who has over 1,800 member companies is...

  • Head of Club Experience

    2 days ago

    West London, United Kingdom Mode Club Full time

    **Job Ref**:CLU1082 **Branch**:Mode Club **Location**:Mode Club, London (West) **Salary/Benefits**:Competitive Salary and excellent benefits **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Variable shifts, 5 out of 7 days **Hours per week**:40 **Posted date**:08/03/2024 **Closing date**:21/04/2024 This is a new and exciting...

  • Club Head of Membership

    2 weeks ago

    London, United Kingdom Virgin Active Full time

    Club Head of Membership (Sales and Retention) - Wimbledon, LondonHere at Virgin Active we can’t get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. We are recruiting a club-based Head of Membership to lead the club’s Front of House and Membership teams, ensuring everyone...

  • Club Head of Membership

    3 days ago

    London, United Kingdom Virgin Active Full time

    Club Head of Membership (Sales and Retention) - Wimbledon, LondonHere at Virgin Active we can’t get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. We are recruiting a club-based Head of Membership to lead the club’s Front of House and Membership teams, ensuring everyone...

  • Club Head of Membership

    2 weeks ago

    London, United Kingdom Virgin Active Full time

    Club Head of Membership (Sales and Retention) - Canary Wharf, LondonHere at Virgin Active we can’t get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. We are recruiting a club-based Head of Membership to lead the club’s Front of House and Membership teams, ensuring everyone...

  • Head of Membership

    5 days ago

    London, United Kingdom The Ivy Club Full time

    **HEAD OF MEMBERSHIP** Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We’re searching for a confident **Head of Membership**.** This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved...

  • Head of Membership

    4 weeks ago

    London, United Kingdom Troika Recruitment Full time

    The CompanyBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.Situated in the heart of West London, our client is an exclusive private members’ club renowned for its rich heritage and vibrant community. With a rich history, the club has evolved into a modern sanctuary that embraces...

  • Head of Membership

    1 month ago

    London, United Kingdom Troika Recruitment Full time

    The Company Situated in the heart of West London, our client is an exclusive private members’ club renowned for its rich heritage and vibrant community. With a rich history, the club has evolved into a modern sanctuary that embraces traditional British charm while offering contemporary amenities. Under new ownership, our client is undergoing a thrilling...

  • Head of Membership

    1 month ago

    London, United Kingdom Troika Recruitment Full time

    The Company Situated in the heart of West London, our client is an exclusive private members’ club renowned for its rich heritage and vibrant community. With a rich history, the club has evolved into a modern sanctuary that embraces traditional British charm while offering contemporary amenities. Under new ownership, our client is undergoing a thrilling...