Telephonist

3 weeks ago


London, United Kingdom The Lanesborough Hotel Full time

**Telephonist**

We are looking for a talented and passionate **Telephonist **to join our fantastic Front Office team at The Lanesborough.

**The Lanesborough**

With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, **The Lanesborough** has long been considered one of the world’s most luxurious hotels.

The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 46 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

**Oetker Collection**
- Masterpiece Hotels_

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

**Key Requirements**

As a Telephonist you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. You are the first point of contact and impression of The Lanesborough, answering the main telephone line in a timely and courteous manner. This role plays a key part in creating memorable experiences and must communicate guests' preferences and relevant information with every department for the guests' stay to be seamless. This role will be required to cover various shifts supporting the team at the front desk as well as with administrative duties when required. You will be a great team player with a real passion for exceptional customer service. This is an excellent opportunity to join our fantastic Front Office team in one of London’s most exclusive luxury hotels and offers excellent career and development opportunities.

In return we offer fantastic industry leading rewards and benefits (Conditions apply):

- Private Medical Insurance
- Enhanced Pension Scheme
- Dental and Optical Benefits
- Season Ticket Loan
- Cycle Scheme (Loan to Purchase)
- Training & Development Plans
- Training Fund Assistance
- Awards & Recognition Programs
- Life Assurance and Group Income Protection
- Laundry and complimentary meals whilst on duty
- Employee Social events and Wellness programmes

**Eligibility**

**Salary**:Competitive plus Service Charge

Work Location: In person

Reference ID: LANT1


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