Customer Service Officer

2 days ago


Manchester, United Kingdom Training Qualifications UK Full time

**Overview**

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements and apprenticeships to over 150,000 learners.

What’s the secret to our success? Simply put, we do things differently here

The Client Journey is at the heart of what we do, understanding the wants and needs of our clients and providing a personalised experience, maximising our innovative technology and products. We are looking for like-minded, forward thinking, best in class Client Relationship Officers to join our growing team.

**Key Responsibilities**
- Understanding the wants and needs of customers to provide a tailored and personal experience that is focused on developing personal relationships
- Processing accurate Client data through the CRM System to co-ordinate timely response and resolution with other departments
- Providing Client assistance in the form of general support, on-boarding, and new system demonstration support
- Ensuring set KPI’s are achieved with the assistance of Team leader & Managers
- Handling and escalating Client complaints

**Key benefits**
- 25 days holiday
- Annual salary and living wage review
- Additional day off for your birthday
- Annual loyalty bonus - £100 for each year of service (uncapped)
- Cycle to work scheme
- Christmas and summer parties
- Christmas period closure
- Monthly dress-down Friday for charity
- Bi-weekly “clubs” for arts and crafts, food and drink and quizzes
- Training, qualifications, and apprenticeships. It’s what we do
- Break room and kitchen
- Free on-site parking
- 5-minute walk to Sale town centre

**Key skills**

Have excellent verbal and written communication skills
- Have good attention to detail
- Have outstanding organisational and time management skills
- Be prepared to work in a regulated environment

**Key characteristics**

Here are just a few of the essential soft skills you will need to successfully join our team
- Be able to model our core Company behaviours of Courtesy, Putting the Team First and Willingness to Learn
- To really care about our Clients and go above and beyond to deliver the best service
- Be confident, positive and ambitious with a “can do, will do” attitude

Reference ID: CSO

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£24,000.00 per year

Additional pay:

- Loyalty bonus

**Benefits**:

- Company events
- Cycle to work scheme
- On-site parking
- Referral programme
Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)
Work remotely:

- No



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