Customer Service Officer
3 weeks ago
A fantastic opportunity is available for a Customer Service Officer to join Manchester City Council on a full time, temporary basis.
**Location**: Alexandra House, Moss Lane East, Manchester, M15 5GX
**Hours**:35 per week. 09:00-16:30 Monday to Friday
**Contract**: Initially until 31/03/23
**Purpose of the Role**:
- To be the first point of contact for Manchester residents and customers accessing the Customer Service team.
- To make an assessment of the customer’s needs and resolve customer enquiries at the first point of contact where appropriate.
The placement will be for a period of six months and will be based in the newly refurbished Alexandra House offices in Moss Side. There are excellent public transport links, free parking and lots of local shops and amenities.
**Main Duties**:
- Determine the requirements and needs of the customer and visitors advising them on the most appropriate course of action
- Update and extract information from IT systems as required and complete relevant documentation
- Validate documents in accordance with the relevant guidelines, and actively seek to detect and reduce fraud.
- Accurately process payments for customers in line with Manchester City Council’s Financial Regulations.
- Use a variety of software packages and systems when dealing with customers enquiries
- Other relevant tasks
**What they're looking for**:
- Excellent customer service / communication skills
- Excellent use of ICT skills including data inputting
- Experience in a customer or client facing role
- Administration experience would be beneficial
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