Care-coordinator/ Administrator

3 weeks ago

London, United Kingdom Bolingbroke Medical Centre Full time

Booking, cancelling, amending patients appointments using the clinical software To maintain a good rapport/relationship between internal and external customers of the Practice at all times. To have an overview of the demands and workflow of the Practice during the working day. To assist the Practice Manager in the daily management of the appointment system for registered and walk in patients. To book/cancel and amend patients appointments using the clinical system and to book patients in on the walk in service when needed using NHS Smartcard to trace patients on the Spine.

Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible. Assist visitors to the practice ensuring all visitors sign in the visitor book and to ensure all are signed out when leaving Monitor the waiting area and appropriately request for triages for patients who present with worsening symptoms. To adopt a proactive approach and deal with any issue relating to Reception which may arise. Prioritising daily duties to ensure deadlines are met To reach practice targets by asking patients to complete the patient experience surveys on a daily basis.

To ensure a handover is given to colleagues when shift ends. Communicating via the end of day checklist with the management team Ensure tasks in EMIS workflow are actioned within a 48-hour time frame where possible. Chasing results for patients and sending letters to patients who need to book an appointment. To ensure data protection policy is adhered to when sending patient identifiable information.

To assist with the DNA Policy tracking patients who DNA their appointments and sending letters to them To distribute letters, memorandums, reports, and general correspondence as required and to ensure efficient maintenance of all records in accordance with Statutory and Company procedures. To ensure all correspondence received in the Practice is date stamped and receives prompt attention and that the Practice's filing system is maintained accurately and promptly. To accurately scan and code clinical correspondence on to patients record using the clinical software. To accurately manage the clinical correspondence once trained and assist with the GPs To attend and contribute to staff meetings and development meetings constructively.

To identify problems with the operational systems in use within reception and make recommendations for improvement. In keeping with the general management role and as may be determined by the Practice Manager. To process incoming medical records and correctly mark them on the clinical system as received To process the deductions for patients who have left the practice. Correctly labelling all outgoing medical records and marking them on EMIS Filing and management of the medical records room.

To assist with QOF Management booking patients in for their annual reviews To Assist with enhanced services including PACT and Carers To manage the Coil/Implant waiting list and book patients into available clinics Report any untoward incidents such as complaints, clinical emergencies, and injury as per company policies/procedures. To provide administrative and clerical support and other support which may be requested from time to time by the Operations Manager and other senior personnel Updating the patient information leaflets within the practice, and ensuring notice boards in the consultation rooms and waiting are standardised. Processing deductions through EMIS web for patients who have moved GP. IT troubleshooting reporting errors with computers, printers and software to the appropriate IT service desk.

Ad hoc duties from clinical and management team. This job description is not intended to be exhaustive and from time to time you may be required to take on other tasks in addition to those detailed above QualificationsGCSE or equivalent. Further education orvocational trainingNVQ in Administration ExperiencePrevious administration experience in general practice. MUST have experience working with EMIS web clinical system Skills andThe ability to manage own workload and actKnowledgeindependently.

Excellent communication and interpersonal skills. High degree of accuracy with regard to patient correspondence and filing. Good standard of literacy and numeracy. Ability to work without close supervision.

The ability to work to a professional standard Ability to complete tasks to deadlines and to a specified standard. Ability to be flexible in approach to work. Fit to undertake the role. Good personal presentation.

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