Care Home Administrator

3 weeks ago

London, United Kingdom Christ The King Residential Care Homes Full time
Job Description:
  • Job Title: Home Care Administrator.
  • Reporting To: Line Manager and Senior Management Team.
  • Job Hours: Flexible, depending on the needs of the business.
Job Purpose:
  • To support the Care Home Business operations through administrative work.
  • To manage the administrative procedures within the home as directed by the Home Manager.
  • To create and maintain good professional relationships with staff, Service Users, their family and friends, and other stakeholders.
  • To actively support other Care Workers.
  • To adhere to all regulatory and statutory obligations and CTK Residential Care Home’s policies, procedures, and guidelines.
  • To actively market CTK Residential Care Homes and promote a positive, personal and professional profile, ensuring the good reputation of CTK Residential Care Homes at all times.
Job Responsibilities:
Care Provision:
  • To answer the telephone promptly and deal with inquiries in a helpful, courteous, and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
  • To know and understand the care and support of the Service Users generally and conduct yourself in a manner with understanding towards service users suffering from mental health illness.
  • Liaise and build relationships with relatives, residents, professional service providers, and other visitors.
  • To perform secretarial/clerical duties as required by the Home Manager and Senior Management Team.
  • To ensure all correspondence received is date stamped and receives prompt attention.
  • To ensure that the Home's filing system is maintained accurately and promptly.
  • To ensure that when absent from the workplace key individuals are up to date with the location of files, equipment, contact details of relevant people/agencies in order to provide a seamless service.
  • To provide administrative and clerical support and other support as may be requested from time to time by the Home Manager and other Senior Personnel.
  • To coordinate meetings and note take for scheduled meetings such as supervisions and Community Mental Health Team meetings that management is participating within.
  • To Manage HR-related issues concerning the care home staffing team. 
  • To carry out Quality Assurance tasks between the homes.
Recording and Reporting:
  • To maintain detailed accurate records in respect of the care home business dealings, data held and processed.
  • To participate and note take for staffing meetings and provide written minutes within 72 hours of the meeting taking place.
  • To promptly report to the office or Out of Hours Care Coordinator any issues concerning the care, support, wellbeing, or behavior of the Service User and update records accordingly.
  • To continue to monitor where concerns have been reported and recorded.
  • To recognize the signs of abuse and immediately report abuse or suspected abuse to a Manager.
  • To contact the office or Out of Hours Care Coordinator if running late.
  • To maintain a computerized database of employee files and ensure they are kept up to date.
General:
  • To dress appropriately, wearing the uniform, and using personal protective equipment provided by CTK Residential Care Homes.
  • To seek out best practices and look at innovative ways to improve the quality and efficiency of service delivery.
  • To attend and participate in regular Care Worker team meetings and any other relevant meetings.
  • To attend in-house and external training pertinent to the role of Care Home administrator.
  • To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to the Senior Management Team.
  • To aim to ensure everyone has equal treatment and equal access to services and employment.
  • Any other duties requested by Senior Management, which are within the scope of the post.
  • Flexible working, as evening and weekend work, is required.
  • Obtain your own source of transport.


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