Customer Service Adviser

5 months ago


Spilsby, United Kingdom NFU Agency Full time

**The Role**:
**Customer Service Adviser**

**Circa £20,000 - £25,000 Salary (dependant on experience)**
**Full Time position,**
**Permanent Contract**
**Location: Spilsby, Lincolnshire**
**Monday to Friday 8.30am - 5.00pm**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Spilsby Agency.

**About the role**:
**About you**:

- You will be able to demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
- You will have good interpersonal skills, communication skills, & relationship building abilities.
- Sales and/or customer service experience is desirable however, insurance experience is not needed.
- A positive, people orientated approach to everything you do.

Above all though, you’ll relish the challenge of being part of a truly customer-focused team. In return, you can expect full training to become licensed to sell NFU Mutual’s products in a friendly and supportive environment.

We require basic knowledge of word, excel & powerpoint with a minimum of 5 GCSEs, including English & Maths. You will need to be able to clearly communicate verbally & in writing & possess a ‘can-do’ attitude with the willingness to learn and develop.

**Our commitment to you**:
We provide full training & support within a professional, hardworking yet supportive and friendly environment.

**Benefits**:
Salary of £20,000 - £25,000 per year
On site parking
20 days holiday (increasing to 25 for long service) + Bank Holidays
Full on the job training, including system and product knowledge
Pension Contributions

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.



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