Sales and Customer Service Advisor

5 months ago

Kingston upon Thames, United Kingdom Amplifon Group Full time

**Sales And Customer Service Advisor **Kingston**Hours: 37.5 hours | Monday to Friday (9am - 5pm). **Salary: £20,475 p.a. + Variable commission scheme**A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help make this a reality, we create a culture within our teams to cross-functionally collaborate, recognise achievements and provide opportunities to grow and develop.If you share our passion for Hearing Care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon.Our Sales And Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, **supporting and working in harmony with our audiologists**.Reporting into the audiologist, you will be responsible for:

- **Play an active role in generating revenue** by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
- **Manage the diary to the highest standards**, ensuring the perfect mix of sales & service appointments for both new and existing customers
- **Regularly review the clinic customer database** identifying all appointment opportunities in an effort to increase clinic performance with mínimal supervision.
- **Personalise welcome calls equally** well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue
- **Manage the relationship with existing and potential customers **to offer appropriates promotions, appointments and hearing solutions
- **Manage the look & feel of the store **in line with Amplifon guidelines & standards; mainly (but not exclusively) visual merchandising, promotional campaigns and general appearance/cleanliness.
- **Manage stock levels in the shop **ensuring you always have the right amount of products

The successful applicant will demonstrate total **customer devotion**, **being a real people champion **to ensure the clinic is successful and the needs of the customer are always met.You will also demonstrate:

- **Computer literate** including basic knowledge of **Outlook, Teams, OneDrive**, with previous experience of working on internal databases or appointment booking systems preferred
- **Sales skills, **with the ability to **support audiologists in achieving sales targets**:

- **A pro-active mindset**, with a willingness to be flexible, agile & react positively to change
- **Ability to develop strong working relationships **with other HAAs, CCCs and all Support Office departments
- **Self-motivated **with the ability to work with mínimal supervision and take ownership to solve problems
- **Have an understanding of and commitment to the Amplifon vision & values**:

- **Strong organisational skills**, and the ability to plan and prioritise your own workload

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