Flight Allocator

2 weeks ago

Crawley, United Kingdom Wilson James Full time

**Be Part of Something Amazing. Join Wilson James**
As one of the UK's leading aviation-managed service providers, we support making airports safe, secure, and efficient with outstanding levels of customer service.

Become a Flight Allocator based at Gatwick Airport.

**THRIVE**
**What Do You Get from Us?**
- £15.23 per hour
- **42 hours per week**:

- Annual leave of 5.6 weeks per year
- Pension Scheme
- Retailer Discounts
- Mortgage and Financial Advice
- Access to mental health support specialists
- The opportunity to develop your security career with access to training and development programmes such as apprenticeships and bespoke, in-house training courses.
- Employee Referral Scheme

**LIVE**
**What You Will Do as A Flight Allocator**
If you're looking for a rewarding career full of new experiences, exciting opportunities, and career development, then Wilson James is the place for you.

**Main Responsibilities**
- Using the computerised systems available you will constantly monitor the movement of customer aircraft and consider the requirements of every customer against the operational needs or limitations and assign the appropriate resource with the necessary skills and equipment to achieve the task within the required timeframe and to specification
- Maintain & practice high level of customer service at all times when conversing with GAL, airlines & passengers etc.
- Appropriate phone manner when liaising with GAL, airlines and other 3rd party companies.
- Maintain & practice high level of customer service at all times when conversing with GAL, airlines & passengers etc.
- Appropriate phone manner when liaising with GAL, airlines and other 3rd party companies.
- Ensure that all customers are dealt with politely and efficiently received and assisted with the highest level of customer service in line with EC 1107/2006 and CAP 1411 regulations.

**WIN**

**What We Want from You**
- Strong verbal and written communication
- Conflict Resolution
- Customer Service
- Observational Awareness
- Team Player

**To **work** at any of **our** **aviation** sites, an airside pass is essential. We can provide this for you, so long as you have**:
**5 years Checkable background (including employment, **self-employment**, career gaps, benefits, and **education**

**How to Apply**:
Let's change the world and make a difference.

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