Order Processor/customer Service
6 months ago
Answering telephone calls and dealing proficiently with customer queries
- Processing of customer orders
- Pro-actively expedite orders and coordinate between internal departments.
- Build up your knowledge of the products sold within the company to allow you to advise customers and provide the best customer experience possible
- Liaising with customers regarding delivery schedules
- Taking phone orders and payments and raising invoices
- Assisting the Trade, Customer Services and Amazon teams when needed
- Maintaining internal databases
- Any other administrative duty deemed necessary by management, including cover for members of the customer service/order processing departments.
- Excellent telephone, communication and organisational skills
- Good attention to detail and a high level of accuracy
- Experience processing orders and invoices is essential.
- GCSE Maths and English, or equivalent
- Ability to work in a fast-paced office within strict deadlines.
- Two years’ recent experience in a similar role
- Experience of Shopify, Unleashed or Replyco would be beneficial.
- Experience of processing Amazon orders online would be beneficial.
- Microsoft Office experience - Excel & Word, Outlook.
**Salary**: £11.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Knowsley Industrial Park: reliably commute or plan to relocate before starting work (required)
**Experience**:
- order processing/customer service: 2 years (required)
Work Location: In person
Reference ID: AUG 02
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