Care Coordinator

3 months ago

Guildford, United Kingdom Recruitment Team Nine Ltd Full time

**JOB SUMMARY**
- You will be responsible for the day to day service provision to the Service Users within a defined geographical area
- You will be responsible for producing detailed work schedules for the employees and providing both written and verbal instructions/guidance to them.
- You will be responsible for assisting in managing and monitoring the quality of service delivery
- You will be responsible for ensuring continuity of care
- You will responsible for identifying gaps in work availability and ensuring that allocated work is viable according to time and mileage
- You will be responsible for matching employees to service users based on likes, dislikes and shared common interests
- You will be responsible for line managing employees allocated to work within your allocated geographical area
- You will develop excellent relationships with employees and Service Users
- You will respond to concerns and complaints in a timely manner to improve overall service delivery
- You will be professional and courteous, with excellent written and verbal communication skills
- You will participate in an On Call rota to provide support and advice out of hours

You will be responsible for the monitoring and supervision of staff

**SPECIFIC DUTIES AND RESPONSIBILITIES**
- Monitoring staff and service user communications;
- Monitoring and managing rosters for the allocated geographical areas
- Responding to concerns, complaints and queries from Service Users, escalating where appropriate
- Responding to complaints and queries from employees, escalating where appropriate
- Ensuring good record keeping;
- Involvement in the recruitment process for allocated geographical area where required
- Emergency assignment of workers to cover care calls when required.
- Ensuring that all points of service delivery are implemented to high standards
- Support the implementation of effective quality assurance systems to promote high quality, best practice and continuous improvement of services
- Managing a team of staff, ensuring that duties are completed and providing leadership
- Liaising with Service Users, local authorities and other stakeholders
- Ensure a coordinated and consistent approach to rosters and service delivery that is cost effective and efficient making the best use of allocated resources and that meet the needs of services users as defined by their package request, baseline assessment of need and support plan.
- Representing the company during meetings with external stakeholders and professionals
- Attending training events and ensuring that skills and knowledge of industry best practice are kept up-to date
- Ensuring that the highest standards of care are maintained at all times
- Ensure adherence to the organisations policies and procedures
- Grow and develop services through increasing delivered hours and maximising referral opportunities

Complaints are acknowledged and addressed as per policy
- Monitoring staff and service user communications;
- Monitoring and managing rosters for the allocated geographical areas
- Responding to concerns, complaints and queries from Service Users, escalating where appropriate
- Responding to complaints and queries from employees, escalating where appropriate
- Ensuring good record keeping;
- Involvement in the recruitment process for allocated geographical area where required
- Emergency assignment of workers to cover care calls when required.
- Ensuring that all points of service delivery are implemented to high standards
- Support the implementation of effective quality assurance systems to promote high quality, best practice and continuous improvement of services
- Managing a team of staff, ensuring that duties are completed and providing leadership
- Liaising with Service Users, local authorities and other stakeholders
- Ensure a coordinated and consistent approach to rosters and service delivery that is cost effective and efficient making the best use of allocated resources and that meet the needs of services users as defined by their package request, baseline assessment of need and support plan.
- Representing the company during meetings with external stakeholders and professionals
- Attending training events and ensuring that skills and knowledge of industry best practice are kept up-to date
- Ensuring that the highest standards of care are maintained at all times
- Ensure adherence to the organisations policies and procedures
- Grow and develop services through increasing delivered hours and maximising referral opportunities

Complaints are acknowledged and addressed as per policy
- Ensure all staff are employed are following policies and procedures
- Chairing and co-ordination of staff meetings
- Complete supervision and appraisal and Provide support and assistance to staff so as to achieve their development objectives
- Complete routine Telephone Quality Surveys in line with company policies and procedures

**PERSON SPECIFICATION**

**Essential**
- Minimum of 2 year

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