Head of Shared Services Supplier Management Team

4 months ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 335753**Salary**:

- £69,869 - £77,740-
**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- DWP - Finance Group - Payments, Systems and Financial Control - Payments, Banking and Shared Services**Type of role**:

- Corporate Finance
- Finance**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, SheffieldAbout the job

**Job summary**:
The Shared Services Supplier Management Team (SSSMT) is responsible for the operational supplier relationship management of 8 outsourced contracts that provides DWP’s Finance, HR and Payroll Shared Service (SSCL Contract) and a suite of 7 Business Travel outsourced contracts. The team provide on behalf of DWP:

- A centre of excellence in supplier management to deliver the required service outcomes and performance standards, optimising value for money and supplier partnerships and working across boundaries to minimise risk and ensure the smooth functioning of an effective supply chain to line managers, employees and professional end users of the services.
- A mechanism to provide robust project management disciplines to manage the procurement and implementation of replacement contracts and to ensure the safe exit from contracts when they expire.

**Places for Growth and Social Mobility**

As part of the Places for Growth Programme, we are committed to delivering a more geographically diverse Civil and Public Service that will better serve the public and ministers. As part of this initiative, we are continuously reviewing how we recruit into each location.

**Postings**
- Birmingham - 3 Arena Central, B1 2AX.
- Blackpool - Peel Park, Brunel Way, FY4 5ES.
- Leeds - Quarry House, Quarry Hill, West Yorkshire, LS2 7UA.
- Manchester - 2 St Peter's Square, M2 3AA.
- Newcastle - Benton Park View, NE98 1YX.
- Sheffield - Hartshead Square, South Yorkshire, S1 2FD.

In line with business need, travel will be required for the purposes of meeting suppliers, stakeholders and team members in person.

**Job description**:
As head of SSSMT you will be responsible for:

- Oversee the holistic assessment of contractual and framework obligations, including service level agreements (SLAs) and key performance indicators (KPIs), their measurement and the reporting regime between the suppliers and DWP to ensure required service outcomes are achieved and any service failures addressed.
- Monitor supplier performance, ensuring that management information accurately reflects agreed contractual and framework obligations and that end user experience reflects reported performance.
- Provide incident support & issue resolution by managing escalations on behalf of the business (or supplier) ensuring appropriate stakeholder and supplier engagement, collaboration and partnering at all stages.
- To consider future business needs and develop strategic plans with both stakeholders, partners, and suppliers to ensure the continued delivery of effective services through continuous improvement and effective change control.
- To work with other Government departments and framework authorities in the development of specifications for future contract/framework requirements to meet DWP needs.
- To ensure DWP service continuity by working in partnership with relevant DWP suppliers, stakeholders, framework authorities and leading projects to ensure effective commercial strategies are in place to ensure the timeous replacement or extension and then safe exit from the DWP SSCL and Business Travel contracts as and when they expire.

**Hybrid working**

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Please be aware that this role can only be worked in the UK and not overseas.

**Person specification**:

- **Lead Criteria**:Excellent communication skills to engage a range of stakeholders and suppliers, securing their engagement and commitment to achieve the required aims and objectives to deliver better outcomes for the Department.
- Demonstrate the professional and personal credibility to operate as a senior leader and advisor and generate confidence in stakeholders and team members.
- Experience in improving the performance of processes and systems in terms of accuracy, sec

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