Er Advisor

Müller has been a loved brand in the UK for over 30 years. It’s a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and our products are picked from shelves millions of times every year.

We pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within an entrepreneurial, progressive and vibrant family run business that that offers financial rewards and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme.

We are currently recruiting for a 12 month FTC Employee Relations Advisor based at our Market Drayton site, who will be accountable for delivering high quality, consistent and compliant ER advice by supporting and guiding Line Managers and Employees through the process of disciplinary, grievance and absence.

**ER Advisor, key responsibilities will include**:
- Act as the first HR point of contact for Line Managers and Investigating Managers for disciplinary, grievance and absence issues.
- Ensure fair and consistent case management by guiding and directing Line Managers through disciplinary, grievance and absence procedures from a central HR function.
- Offer advice to Line Managers and Investigating Managers on a broad range of ER issues.
- Escalate high risk cases to local HR teams, as appropriate.
- Work with local HR teams and business stakeholders on specific ER issues, “hotspots” or trends.
- Attend operational sites, as and when required, to build key business relationships and improve ER service provision.
- Actively promote a 'right first time' approach by following HR policies and processes and therefore reducing the risk of litigation.
- Manage expectations by using the most appropriate method of communication.
- Seek advice and guidance from ER Manager and/ or Senior ER Managers if any risks to the business are identified.
- Maintain and update all appropriate case notes, records and tasks within the appropriate case management system.
- Complete all associated activities regarding case management, including the issuing of invite and outcome letters and creating investigation packs.
- Assist when required in collating employee information and preparation for employment tribunals.
- Ensure governance & compliance of HR data through the use of document management systems and tools.
- Manage cases in line with internal SLAs and KPIs.
- Remain up to date on relevant employment legislation to ensure appropriate advice is provided and to understand implications of advice.
- Support wider HR team with key projects and activities as and when required.
- Promote continuous improvement by challenging the 'status quo', seeking and recommending improved ways of working.
- Provide awareness of how employee relation cases impact the overall business objectives.

**ER Advisor - Key skills & experience**
- Educated to 'A' Level standard or equivalent.
- Qualified or studying towards CIPD Level 5 is desirable.
- Minimum 1 years’ experience in ER or HR Advisory role.
- Knowledge of relevant employment legislation.
- High attention to detail and levels of accuracy.
- Proven ER experience including advising on conduct, capability and grievance issues.
- Experience working in a high-volume environment.
- High level of IT skills including MS Office Excel, Power Point and Word.
- Ability to 'think outside the box' when under pressure / not afraid to challenge and offer solutions and recommendations.
- Excellent planning and organising skills and highly motivated.
- Adaptable and capable of multi-tasking in a busy environment.
- Excellent influencing and negotiation skills.
- Excellent communication skills including face to face, written and oral.
- Ability to work alone or as part of a team.

**The process