Connection Support Operative
5 days ago
**LET’S CUT STRAIGHT TO IT**
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Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.*
Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.
We’ve got an exciting opportunity to join our Developer Services team out in the field as a Connection Support Operative on a permanent basis covering the West Region. You’ll be home-based covering predominantly the Birmingham and Worcestershire area, however you'll need to be flexible to cover other areas in the West if required.
Our Developer Services team are responsible for the installation of new water connections on and off site and who are dedicated to deliver a high level of service within a set timeframe to our customers.
Working in an enthusiastic and highly motivated team, your role will be key in ensuring the connection teams are able to deliver on time connections to our customers within our SLAs whilst being fully compliant within the New Roads and Street Works Act (NRSWA).
We are looking for an individual who has experience of working within a customer faced environment, who holds NRSWA Qualifications as well a Full UK Driving Licence. Due to the nature of the role they would also need a C1+E driving condition.
Does this sound like you? Then read on...
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LET’S TELL YOU MORE*
Your key accountabilities in helping us on our journey will be:
You’ll liaise on a daily basis with customers to ensure their needs are met, as well as supervise the drop off and pick up hub locations and equipment stored at those locations.
Manage cone offs, bus stop closing and letter drops on customer connections and direct manual traffic control as and when requested.
You’ll also deliver Mini-diggers and Traffic lights to site locations.
Still you? Wonderful.
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WHAT WE’RE LOOKING FOR*
This role is ideal for someone who has the ability to make decisions and work well as part of a team, but who also can work alone under their own initiative. Building relationships with colleagues, customers and external authorities is a key part of this role so experience in doing this would be very beneficial. We’re also looking for someone who has knowledge of using a computer due to the nature of recording the work in this role. It would be an added bonus if you have knowledge and experience of working in the highway.
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.
We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.
And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.
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We do more, because we care.*
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HOW WE’LL REWARD AND CARE FOR YOU IN RETURN*
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:
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25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Company vehicle
- Annual bonus scheme (of up to £1500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
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LET’S GO*
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To find out more about working with us, search* #LifeatSevernTrent *on social media.
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