Customer Service Tutor at Hmp Northumberland

4 weeks ago

Northumberland, United Kingdom Novus Full time

Job description

Are you passionate about education and committed to helping learners unlock their full potential? Are you skilled in Customer Service Tutor, with a desire to make a positive impact on the lives of those you teach? If so, we have the perfect opportunity for you

The LTE Group is a national, public-sector learning, training and education organisation with a clearly defined mission to ‘improve lives and economic success through learning and skills’. Our 4,000 valued colleagues drive our delivery of specialist learning to over 100,000 learners in over 120 UK locations, across our six businesses.

**We have a great opportunity to join our Education team as an **Customer Service Tutor,** **for Novus, our prison education provider at** **HMP Northumberland** offered on a permanent, full-time basis working 37 hrs per week.**

At Novus we work with passion, care and commitment to create the foundations for change.

For almost 30 years we have been helping men, women and children of all ages and abilities, in prison settings across England and Wales, to take new directions.

**The LTE Group family encompasses the strengths of each of our individual organisations**:
The Manchester College - further education | UCEN Manchester - higher education |Novus - prison education |Total People - apprenticeships |MOL - professional development.

**What the role entails**

As a Tutor you will develop and deliver high quality, learner focused education to meet contractual requirements and standards, in line with Novus policies and procedure, supporting learners and colleagues alike to ensure the best outcome for all who work within our sector.

**What we need from you**

In order to be successful in the role of Tutor, you will need:

- Hold at least a Level 2 qualification in Literacy and Numeracy

Ideally you will want to be a part of a team which has at its core a focus on improving lives and enabling and equipping learners to develop, grow and be equipped for a life of work and success. You’ll be a self-starter with a passion to learn and grow yourself and will bring passion, dedication and positivity to your new role.

**Colleague Benefits**

As part of the LTE Group family, you will benefit from an excellent package including:

- Extensive annual leave which can be taken throughout the year and not restricted to school holiday times
- Monday to Friday working pattern
- Our in-house ‘Evolve’ training programme, which offers you the chance to upskill and further your career through a wide range of recognised qualifications
- We support you through a teacher training qualification and assessor qualifications
- Full package of training to support working in a Prison environment
- Good progression routes into management positions within education
- Learner class sizes are much smaller than in FE colleges
- Able to be flexible and innovative with the curriculum
- Part of the wider community of the prison service
- Additional behavioural and complex need support
- Excellent pension scheme options including Teachers Pension scheme.
- Our comprehensive in-house awards scheme
- An Employee Assistance Programme including a free, confidential, 24/7 support service
- Health care discounts through Simply Health
- Retail discounts through You at Work

**The closing date for this job advert is 22**nd** December 2023. However, the job advert may close early if we receive a good response.

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