Reception/administration Clerk

2 months ago


Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Diabetes Reception function and Diabetes Department. Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care.

You will be responsible for greeting patients, entering all patient arrivals and discharges onto the Patient Administration System, liaising and working closely with Nurse in charge.

Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team.

Knowledge of the NHS computer systems would be advantageous; however, training will be available. Your role will include the provision of administrative support to the midwives within this busy friendly unit.

To provide an efficient and courteous reception service to patients, relative/carers, Dermatology and the wider Trust.

Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.

To arrange appointments for patients in accordance with Diabetes guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. This may include advice on diet, medication and how and when to take any preparations needed for the examination.

To liaise with many different staff groups to arrange frequently complex tests/preparations needed prior to some more specialised examinations. This will require comprehension of some complex terminology and language.

To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Respect

Integrity

Courageous

Accountable

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To provide an efficient and courteous reception service to patients, relative/carers, Dermatology and the wider Trust.

Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.

To arrange appointments for patients in accordance with Diabetes guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. This may include advice on diet, medication and how and when to take any preparations needed for the examination.

To liaise with many different staff groups to arrange frequently complex tests/preparations needed prior to some more specialised examinations. This will require comprehension of some complex terminology and language.

To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.

To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.

To communicate complex information regarding Dermatology appointments and results to departments within the Trust and externally.

To communicate with the IT Department to report faults/problems with the department’s IT systems or interfaces often imparting complex or technical information.

Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists.

To input data and maintain the integrity of data held in the IT systems used within Dermatology including Hospital Information System (CaMIS) and the Hospital Results System (ICE).

To ensure that all patients are accurately registered on CRiS in line with the ‘One patient, One record’ pol



  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The Oncology Department are looking for 2 enthusiastic people to join our Reception Team You will be responsible for greeting patients, entering all patient arrivals and discharges onto the Patient Administration System, liaising and working closely with the clinic staff. An eye for detail is essential along with the ability to prioritise and organise your...

  • Administration Clerk

    1 month ago


    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    Administration Clerk - Part time -22.5 hours/week Elderly Medicine We are looking for an enthusiastic person to join our elderly medicine Department. An eye for detail is essential and the ability to prioritise and organise your workload is also essential. You will have had recent general clerical and office experience and will have excellent computer...


  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will provide efficient and comprehensive administration support, working as part of a team. Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team. Knowledge of the NHS computer systems would be...


  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will provide efficient and comprehensive administration support, working as part of a team. Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team. Knowledge of the NHS computer systems would be...


  • Northampton, United Kingdom Northampton General Hospital Full time

    To provide an efficient and courteous reception service to patients, relative/carers, and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for...


  • Northampton, United Kingdom Northampton General Hospital Full time

    To provide an efficient and courteous reception service to patients, relative/carers, Rheumatology and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange...


  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 0830 and 1730 and should be aligned to the Direct Clinical Care time of the...

  • Admin/reception Clerk

    2 months ago


    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 0830 and 1730 and should be aligned to the Direct Clinical Care time of the...

  • Admin/reception Clerk

    13 hours ago


    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 0830 and 1730 and should be aligned to the Direct Clinical Care time of the...


  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 0830 and 1730 and should be aligned to the Direct Clinical Care time of the...


  • Northampton, United Kingdom Northampton General Hospital Full time

    Job summary The post holder will provide efficient and comprehensive administration support, working as part of a team. Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team. Knowledge of the NHS computer...


  • Northampton, United Kingdom The Mounts Medical Centre Full time

    **Previous applicants need not apply** We are a busy town centre Medical Practice who require an experienced prescription clerk / Administrator to join our existing team. You will need to work Monday - Friday. The prescription clerk provides support to our GPs in the preparation of repeat prescriptions for over 16,000 patients. To thrive in this role you...


  • Northampton, United Kingdom The Mounts Medical Centre Full time

    **Previous applicants need not apply** We are a busy town centre Medical Practice who require an experienced prescription clerk / Administrator to join our existing team. You will need to work Monday - Friday. The prescription clerk provides support to our GPs in the preparation of repeat prescriptions for over 16,000 patients. To thrive in this role you...


  • Northampton, United Kingdom Northampton General Hospital Full time

    To provide an efficient and courteous reception service to patients, relative, carers, and all staff groups. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments...


  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will provide efficient and comprehensive administration support, working as part of a team. Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team. Knowledge of the NHS computer systems would be...


  • Northampton, United Kingdom Adecco Full time

    We are currently recruiting for an Administrator to work for Northamptonshire Police at their Police Headquarters in Wootton Hall Park Northampton. You will be working Mon - Thurs 0830 - 1700 and Friday Fri - 0830 - 1630 on a temporary assignment. PURPOSE OF THE JOB: To assist the Firearms Licensing Unit in all aspects relating to the issue of certificates...

  • Administration Clerk

    1 month ago


    Northampton, United Kingdom Adecco UK Full time

    We are currently recruiting for an Administrator to work for Northamptonshire Police at their Police Headquarters in Wootton Hall Park Northampton. You will be working Mon - Thurs 0830 - 1700 and Friday Fri - 0830 - 1630 on a temporary assignment. PURPOSE OF THE JOB: To assist the Firearms Licensing Unit in all aspects relating to the issue of certificates...

  • Administration Clerk

    1 month ago


    Northampton, United Kingdom Northampton General Hospital Full time

    Provide general administrative services as required by the department. Locate medical notes within a department or request them from other locations. Tracking medical notes in and out of the department. Filling letters and reports in medical notes promptly and cross reference whenever necessary and general office filing. Photocopying, scanning and posting...

  • Process Clerk

    3 days ago


    Northampton, United Kingdom Adecco Full time

    RTC Process Clerk - Fixed Term Contract Are you a skilled administrator looking for an opportunity to make a difference? Our client, a well-established police organisation, is seeking a dedicated RTC Process Clerk to join their team. As an RTC Process Clerk, you will provide administrative support in relation to Road Traffic Collisions, helping to ensure...

  • Payroll Clerk

    1 week ago


    Northampton, United Kingdom Page Personnel Full time

    Work from home - Flexible working **About Our Client**: I am working with a business based in Northampton that are looking for a Payroll Clerk to join their team. The role is extremely flexible and can be done either office based, hybrid or fully from home - however you must be willing to travel to Northampton every now and again at the managers request....