Customer Success Executive

4 weeks ago

Corby, United Kingdom Allied Electronics & Automation Full time

**About the role**

**_RS Industria_**_ is a global programme aimed to develop, and take to market, a range of new capabilities delivering Maintenance & Industrial IoT services to customers, under the brand name of RS Industria. It represents genuine horizon three innovation and requires RS Group plc to create and embed new technology, business models, commercial approaches, and delivery mechanisms, as well as different ways of engaging with customers._

**_This role is offered as virtual working with occasional visits to the Corby office for meetings._**
- As a Customer Success Executive, you are accountable for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
- You will be accountable for customers through the onboarding process, and beyond, ensuring that customers become active users of the products
- You will be the first point of contact for your customers and users, handling operational and technical queries, as well as managing the relationship with key customer stakeholders
- You will ensure we capture customer feedback in a structured fashion, passing these to the Product Team to develop into new features
- Ensure that customer relationships translate into retention and expansion, achieving a positive customer churn (customer expansion outweigh customer losses)
- You will make recommendations on any improvements required to the process and procedures of the role/team, based on your experience.
- Work in an agile way to make decisions which have a positive business impact

**What we’re looking for**

**Customer Success Practices**
- Independently making recommendations and the creation of policies and procedures that optimise the customer experience
- Gather feedback from customers, study other customer success programs and analyse customer data to identify the best practices
- Independently making recommendations and the creation of policies that the entire staff can adhere to, so all customers receive the same quality of service
- Influence the change when needed to improve the onboarding process
- Understanding customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather business impact feedback
- Always feeding back Industry sector and/or competitors intel

**Provide Technical and Product Support**
- Ensure you have a deep understanding of the RS Industria product group, and other services within RS Group of VAS
- Provide technical support and training to customers
- Use the insight from the data of the platform to demonstrate value and ROI to the customer
- Coach the customers to plan and understand the best ways to utilise their software or products based on the customer’s business needs or business plans
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Serve as a primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support

**Ensure Retention and Expansion**
- Through creating an excellent customer experience, ensure retention and expansion of existing customers
- Collaborate closely with cross functional team members, win new renewals and expansion opportunities
- Analysis & articulate the technical data that deliveries insight for the customer, so they see the value of the platform

**A bit about you**
- 3+ years in a Customer Success, Project Management, Contract Implementation, Account Management, or similar role
- 3+ years Project Management skills/qualification/experience
- Previous experience in a combination of Project Management, Contract Implementation, Account Management role
- A knowledge of specific Industry sectors and/or competitors in our core market segments - initially Process Manufacturing, specifically Food and Beverage, Packaging, Pharmaceuticals
- Experience working with large enterprise customers
- Exceptional communication skills, highly organised, collaborative and detail oriented
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers reach their goals
- CI toolkit - effective at building repeatable business processes skills
- Results-driven mentality, with a bias for speed and action
- Be able to work in a large matrix management organisation and can prioritise, analyse and validate complex opportunities
- Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
- Comfortable in a highly dynamic environment, able to move quickly and wear many hats

**We are RS Group**

RS Group plc (formerly known as Electrocomponents plc) is a leading global omni-channel industrial product and service solutions provider to customers who are involved in designing, building and maintaini

  • Customer Service Executive

    4 weeks ago

    Corby, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title: Customer Service Executive** **Reports to: Retention Manager** **Location: Corby** **Salary: £20,701** **Duration: 12 months fixed term contract** Pertemps are recruiting for our prestigious client for a Customer Service Executive, this role is hybrid and you will be required to work onsite in Corby. You will build Key...

  • Customer Interaction Team Manager

    7 days ago

    Corby, United Kingdom RS Group plc Full time

    Here at RS, we have an exciting opportunity for an individual to join our company as a Customer Interaction Team Manager. This person will lead, develop, and inspire teams within Customer Operations to execute our Go-To-Market strategy to deliver sustainable and profitable sales growth from customers in the UK market, ensuring targets are achieved and a...

  • Customer Fulfilment Associate

    1 month ago

    Corby, United Kingdom Impact Recruitment Ltd Full time

    **Customer Fulfilment Associate** **Corby** **Permanent** **Full-time: Working hours 08:30 - 17:00 - Mon - Fri** **£24,000-£26,000** **We have an exciting opportunity to join an established company in Corby as a Customer Fulfilment Associate.** The successful applicant will be an excellent communicator with strong IT skills, organisation, and...

  • Field Sales Executive

    1 week ago

    Corby, United Kingdom BeFibre Full time

    BeFibre have an exciting oportunity available for a Sales Executive to join their team based in Corby. You will join on a full time, permanent basis and in return you will receive a competitive salary of £24,000 per annum plus great company benefits! Why work for BeFibre? At BeFibre, we live and work by our values. Be proud. Be awesome. Be bold. Be...

  • Field Sales Executive

    7 days ago

    Corby, United Kingdom BeFibre Full time

    BeFibre have an exciting oportunity available for a Sales Executive to join their team based in Corby. You will join on a full time, permanent basis and in return you will receive a competitive salary of £24,000 per annum plus great company benefits!Why work for BeFibre?At BeFibre, we live and work by our values.Be proud. Be awesome. Be bold. Be...

  • Marketing Executive

    7 days ago

    Corby, United Kingdom RS Group plc Full time

    Corby / London Hybrid Working We are looking for a Marketing Executive to support the delivery of the marketing strategy, working alongside the Senior Marketing Manager to regionalise service solutions propositions to support the UK&I Sales team and the delivery of strategic marketing campaigns. The role requires collaboration across functions...

  • Internal & External Sales Executive

    1 week ago

    Corby, United Kingdom Red Recruitment Group Ltd Full time

    Red Recruitment are looking for an Internal & External Sales Executive to join our clients team based in Corby.They are seeking to employ an enthusiastic, hungry and driven Sales Executive within the local area. You will be based in Corby and report directly to the General Manager. Previous experience within the packaging Industry is desirable but not...

  • Internal & External Sales Executive

    1 week ago

    Corby, United Kingdom Red Recruitment Group Ltd Full time

    Red Recruitment are looking for an Internal & External Sales Executive to join our clients team based in Corby. They are seeking to employ an enthusiastic, hungry and driven Sales Executive within the local area. You will be based in Corby and report directly to the General Manager. Previous experience within the packaging Industry is desirable but not...

  • Events Executive

    1 month ago

    Corby, United Kingdom RS Group Full time

    **Are you passionate about staging amazing events?** **Do you have strong planning and organisational skills?** **Is collaboration and relationship building your strength?** **Then read on** We’re looking for an **Events Executive** to join our busy and collaborative Marketing team in a fast paced and exciting 12-month fixed term role. **RS UK & I**...

  • Internal & External Sales Executive

    7 days ago

    Corby, United Kingdom Red Recruitment Group Ltd Full time

    Red Recruitment are looking for an Internal & External Sales Executive to join our clients team based in Corby.They are seeking to employ an enthusiastic, hungry and driven Sales Executive within the local area. You will be based in Corby and report directly to the General Manager. Previous experience within the packaging Industry is desirable but not...

  • Customer Sales Executive

    7 days ago

    Corby, Northamptonshire, United Kingdom Adore Recruitment Full time

    The Company, has been manufacturing and importing disposable catering and janitorial products to wholesalers for almost 30 years and remains a family-run business. From plates and cutlery to containers, service packs, disposable gloves and chafing fuel, Herald Plastic has built a solid reputation for supplying a diverse range of quality catering,...

  • Sales Executive

    7 days ago

    Corby, Northamptonshire, United Kingdom Institute of the Motor Industry. limited Full time

    Find jobs in the automotive retail industry Benefits for the Jaguar Land Rover Sales Executive:25 days annual leave.Company Car.Pension Scheme.FREE onsite parking.Job PurposeThe role of the Sales Executive is to:* Sell the manufacturer range of new and used car products meeting agreed sales volumes.PoliciesAll Harwoods employees are expected to comply...

  • Events Executive

    7 days ago

    Corby, United Kingdom RS Group plc Full time

    Are you passionate about staging amazing events? Do you have strong planning and organisational skills? Is collaboration and relationship building your strength? Then read on… We’re looking for an Events Executive to join our busy and collaborative Marketing team in a fast paced and exciting 12-month fixed term role. RS UK & I is a...

  • Customer Service Administrator

    1 month ago

    Corby, United Kingdom Travail Employment Group Ltd Full time

    Customer Call Handler £11.03ph, NN17 1QE, 32 days holiday, Part-time afternoons 1pm till 5pm Monday to Friday, Pension, Parking, WFH 1 day per week after training, Permanent Due to continued success and expansion plans, a UK head office location of a global multi-branch organisation has an exciting opportunity for a Customer Call Handler to join their...

  • Executive Assistant

    1 hour ago

    Corby, United Kingdom Anne Corder Recruitment Full time

    Outstanding opportunity to join established and highly successful manufacturing business as EA to the MD. You must have previous experience supporting a team of C Suite Executives and be able to travel to and work from their Corby location every day. The role is busy, varied and can be pressured – you must enjoy working at pace and be able to remain...

  • Private Client Chartered Legal Executive

    4 weeks ago

    Corby, United Kingdom SaccoMann Full time

    The Role - You will join a highly successful and sizeable department with your own caseload of a full range of private client matters including Wills, Probate, Tax Planning, EPA's, LPA's and Administration of Estates. - As an experienced Chartered Legal Executive, you will be expected to provide support and mentoring for junior members of the team. - Ideally...

  • Customer Service Administartor

    1 month ago

    Corby, United Kingdom Travail Employment Group Ltd Full time

    Customer Service Administrator £9.50ph, NN17 1QE, Full remote working, Monday to Friday 9am till 5pm, training, equipment provided (collection of equipment is required in person from NN17 1QE) Due to seasonal demand, our well establish retail brand client has exciting opportunities for a Customer Service Administrator to join their contact centre...

  • Private Client Solicitor/Legal Executive

    6 days ago

    Corby, United Kingdom qed legal Full time

    Private Client Solicitor/Legal Executive - CorbyA position has come up for a Solicitor or Legal Executive to join the private client team at an excellent firm in CorbyThe successful candidate will have the experience to be able to deal with a caseload of private client matters. This team is one of the go to firms in the East Midlands for these type of...

  • Customer Contact Receptionist

    3 days ago

    Corby, Northamptonshire, United Kingdom The Bedford College Group Full time

    We are currently seeking a Customer Contact Receptionist to join The Bedford College Group at our Corby Campus.As a Customer Contact Receptionist you play an important role in the success of our students through:Providing professional, high quality front of house service to customers in line with the Group's customer service charter, set service standards,...

  • Customer Contact Receptionist

    3 days ago

    Corby, United Kingdom The Bedford College Group Full time

    We are currently seeking a Customer Contact Receptionist to join The Bedford College Group at our Corby Campus. As a Customer Contact Receptionist you play an important role in the success of our students through: Providing professional, high quality front of house service to customers in line with the Group’s customer service charter, set service...