IT Support Assistant

1 month ago


Cambridge, United Kingdom Anglia Ruskin ARU Temps Full time

IT Services are looking for a IT Support Assistant to join their team.

**Dates**:ASAP - 29th March 2024
**Hours**:37 hours per week, 8:45am - 5pm
**Pay Rate**: £12 per hour
**Location**:Cambridge Campus

**Primary Activities**:
Providing Face to Face IT support for common issues such as:
Changing initial ARU account passwords
Registering for Multifactor Authentication (MFA)
Assisting with connecting laptops/tablets/phones to our eduroam wireless network
Investigating and resolving student account/login issues.
Telephone classroom support dispatcher.

You will need to be capable of working under pressure, have good customer services skills and a strong desire to deliver a high quality of service.

You must be confident end users of IT equipment and be happy to provide support before a group of your peers.

Training will be provided.

**Job Types**: Full-time, Temporary contract

**Salary**: £12.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you available for an interview this week?
- Are you a confident end user of IT equipment?

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Cambridge (required)

Work Location: In person



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