Warehouse Supervisor

3 weeks ago

Derby, United Kingdom JD Sports Fashion PLC Full time

**Role Overview**:
The key purpose of the role is to work with, and to deputise for the Shift Manager to facilitate the effective day to day operations of the department ensuring the completion of all day to day tasks and achievement of departmental targets.

**Key Responsibilities**:

- To be responsible for the day to day/night to night control of the workflow and organisation of the team to ensure that the standards of performance, attendance, quality, housekeeping and conduct are met
- To carry out checks to ensure information has been recorded correctly i.e. K.P.I. report and register etc.
- To support the induction period for all new employees, ensuring all staff receive the relevant training to effectively carry out their role
- To investigate all complaints of an operational nature providing solutions to issues where appropriate
- To ensure effective handovers are completed across shifts
- To provide management information based on departmental performance as requested
- To ensure the team fully understand the business and departmental objectives
- To provide on the job support and coaching for team members to enable them to achieve the required standard of performance and behaviours
- Communicate regularly with your team through team briefings and collate feedback from the team
- To deputise in the absence of the Shift Manager, ensuring that continuity of service is continued to the same standards
- To undertake any additional duties in line with business requirements

**Values/Behaviours**:

- Integrity - Consistently demonstrates integrity and high standards of work; Acts professionally with an honest and fair approach
- Teamwork - Communicates effectively at all levels; Responds to internal / external customer needs in a timely and effective manner; Works collaboratively, showing respect to colleagues at all times
- Entrepreneurial approach - Is bold and passionate about the organisation, its products, services and its people; Experiments, takes risks and makes it happen; If there’s a better way, find it
- Accountability - Is responsible for their actions; Takes ownership of decisions and outcomes

**Skills & Experience**:

- Experience of supervising a team
- Ability to prioritise work efficiently
- Basic computer literacy skills Microsoft Word, Excel and Outlook
- Able to clearly communicate at all levels, both verbally and written
- Able to problem solve
- Able to work well under pressure

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