Night Porter

4 weeks ago


Birmingham, United Kingdom Edgbaston Park Hotel and Conference Centre Full time

Voted Hotel of the Year 2023 at the West Midlands Food & Hospitality Awards, this is an exciting time to join our team, as we continue on our five-year journey towards becoming a world-leading hospitality destination.

We are looking for an enthusiastic Night Porter/Receptionist to join our nights team and help deliver an exceptional guest experience.

Duties of this role include:

- Checking in guest arrivals and checking out guest departures
- Utilising the Hotel’s IT systems for checking guests in and out, updating accounts with any additional charges, producing reports etc.
- Dealing positively, promptly and professionally with guest queries and feedback
- Operating the switchboards and taking accurate telephone messages for guests and staff and arranging any early morning calls on the system
- Taking over responsibility for the reception from the evening receptionist and handing back to the morning receptionist
- Completing the night audit and any financial procedures during the shift
- Ensuring the welfare and safety of all guests staying at the Hotel while on shift
- Ensuring all fire and health and safety regulations are adhered to and to promptly report any health and safety concerns

You should have a background in hotels, conferences or a multi-site catering environment within the hospitality sector and, ideally, previous experience of working as a Night Porter/Receptionist. What is key however, is your genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.

**Working Pattern**: Usually any 4 days in 7, on a rota basis.

The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.

**Job Types**: Full-time, Permanent

**Salary**: £12.09 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- 10 hour shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- reception/night porter: 1 year (required)

Ability to Commute:

- Birmingham B15 2RS (required)

Work Location: In person

Application deadline: 10/03/2024
Reference ID: EPH/NP/0224


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