Guest Services Advisor
4 days ago
As an Advisor within the Guest Services team you will spend each day working to capture the hearts of our guests. With a genuine passion for service and problem resolution you will be working within a team of people who thrive from making a positive difference.
Do you
Grasp every opportunity to make someone’s day
Have a positive outlook, and love a reason to help others
Purpose of the role
Building strong relationships with our guests that will enable you to enhance a guest"s holiday
The ability to show your commitment to helping others by demonstrating a sincere personality and excellent communication skills
Looking for ways to exceed guest expectations and always, without exception, be willing to go the extra mile
Dealing with guest enquiries and complaints face to face, over the telephone and visiting guests in their accommodation if required
Taking ownership of guest problems and resolving them to the guest"s satisfaction
Supporting the on resort holiday sales team by making guests future holiday bookings
What are we looking for?
Proven track record of delivering excellent customer service
Strong communication skills in all forms
A team player who supports others
Confidence to make decisions
Someone with a positive and planned out approach to the working day
The benefits of working with us:
Subsidised OFSTED Nursery facilities available on resort
Accommodation available in many of our resorts if you don’t live locally
20% off food in our restaurants and take away.
Subsidised food and drinks in our team diners.
Regular team incentives with great rewards.
Opportunity to earn up to £1,000 when you refer friends to join our great team
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
Use of Pool and many other Leisure facilities.
Funded qualification development opportunities from Level 2 to Masters Degrees forpermanent team members.
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members
Summary
Other information - This position is for 35 hours per week - due to the nature of this role, flexibility of working hours is essential. Commission based position with competitive earning potential.
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