Host/hostess

3 weeks ago

Edinburgh, United Kingdom Edinburgh Street Food Full time

**About us**

Edinburgh Street Food is to be our first 7 day a week Street Food operation, we have expansion plans to open another 5 across the UK.

Situated on Greenside Place at the Omni Centre this 900m2 operation will be home to 10 Street Food operators, 3 bars and seating for up to 500 people across internal + external seating areas. We are committed to hosting upwards of 150 events per year and project footfall of upwards of 400,000 per year.

**About the job**

Edinburgh Street Food are looking to recruit friendly, bubbly and outgoing team members with experience in a high-volume environment and who are excited by the prospect of delivering a best in class offer and experience for our guests. You need to be passionate about the hospitality industry and have a genuine interest in delivering exceptional experiences. You will need to be able to deliver a quality focused experience for our guests from the get go.

As a member of our Hosting team, you will be the first interaction our guests have with our operation, so you need to be polite, enthusiastic and on hand to make sure we provide the first-class service our guests expect. You will welcome guests and explain how our concept works, it's certainly not for the introvert and you will be on your feet for much of your day.

In return, you will be working for a Living Wage accredited employer and the full support of your Line Manager, who are there to care for your welfare and development. Plus, with our aggressive expansion plans across the UK there are potential opportunities for career progression, the training to make sure you succeed, and access to an impressive array of benefits.

You will live and breathe delivering an amazing experience for our guests, you will be working alongside some of Edinburgh’s best food operators putting quality of service and product above anything else. Everything you do will be helping us elevate our operation.

You will need to comfortable working on your feet for extended periods of time. This is a busy environment perfect for those who enjoy a role where you will always be on the go and where every day could be different.

This is a service-based role, and you need to be at home delivering best in class experiences.

**What is in a day?**

Our hosting team is one of the most critical roles in our operation.

In this role, you will be working closely with the whole ESF team, as well as the wider partner group, responsible for the delivery of a fast paced and constant service operation ensuring that we look and deliver our best at all times of the day.

Your job is to deliver a best-in-class operation and to make sure that the world wants to hear about it, about us & learns about what we do. You will do that by being part of an operation and team everyone wants to be part of. Our guests and teams will look to you as a trusted source of knowledge, constantly challenging us all to be better and deliver nothing other than the best.

**What things can I expect to be involved in?**

**Guest Experience - **frontline service delivery always aiming to continuously improve guest experience and satisfaction.

**Health & Safety**:

- be aware of any legal requirements regarding weights and measures, licensing laws, health and safety and fire procedures, ensuring these are always adhered to, knowing your responsibilities within H&S, ensure a safe workplace, identify maintenance activity required to uphold standards

**What sort of hours will I work?**

We can offer shift patterns to suit you and your lifestyle, weekend and night working is likely, but we want to work with you and not against you. Our operation runs from 1100 and often until 0100 (during August this may differ)

**The best bit about being our Floor Staff?**
- “You will be the on the front face of our operation, you will meet tons of people and hopefully have a great time doing it”_

**And the worst?**
- “Sometimes time will be short & your skills will be in demand, you also have to manage the expectations of highly demanding guests' who have exacting requirements that we should always aim to exceed.”_

**Measuring Success**

Guest Feedback and staff retention tells us if we are successful

**Salary**: £10.90 per hour

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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