Fraud Performance

5 months ago

Belfast, United Kingdom NatWest Digital X Full time

Data, Insights & Analytics, Business Strategy & Delivery

Fraud Performance & Insights Lead
- Belfast, United Kingdom- Permanent- Full Time#R-00234232

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.
- So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as a Fraud Performance & Insights Lead
- In this role, you’ll be leading the Fraud Performance & Insights team, to effectively manage the external Fraud threat through the identification, assessment, mitigation, monitoring and reporting of fraud risk
- This is a high-profile role that offers considerable stakeholder exposure and a chance to lead the on-going enhancement of fraud MI and shape the future strategic data architecture vision

What you'll do

This key role will see you developing and delivering accurate, timely and meaningful analysis and MI to support business decision making and identify existing and emerging fraud trends. You’ll be leading the MI & Performance team to conduct appropriate monitoring and performance analysis of fraud prevention processes and strategies.

You’ll also be conducting appropriate monitoring and performance analysis of fraud prevention processes and strategies, including taking responsibility for the completion of external regulatory reporting for PSR, APP Scams Reporting, FCA, PS22 SCA or TRA and UK Finance.

In addition, you’ll be:

- Collaborating with internal and external audit functions and finance to support performance discussions, accountability for decision-making, and accountancy treatmen
- Developing and maintaining Fraud COE performance KPIs, analysing variances, and providing commentary to Executive Forums, leading target setting proposals to analytics and ops heads
- Responsible for ensuring accuracy and regular updates in RB & BB or CB forecasting with finance, and formulating annual fraud loss budgeting
- Leading reporting optimisation across Fraud Prevention CoE to deliver cost reductions, understand performance trends, and shape future data architecture strategy
- Building and maintaining effective working relationships with internal stakeholders and external vendors to ensure best practice is shared and interdependencies are understood

The skills you'll need

Furthermore, you’ll have:

- Knowledge of coding environments and an advanced understanding of data visualisation tools
- Good communication skills for synthesizing large amounts of information from various sources to present options for management and executives' decision-making
- Previous experience of supporting significant transformation projects adopting Agile principles
- Good interpersonal and stakeholder management skills

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