Ticketing Executive

4 weeks ago

Nottingham, United Kingdom Notts County Football Club Limited Full time

**JOB TITLE**:Ticketing Executive

**REPORTING TO**:Head of Commercial

**RESPONSIBLE FOR**:Casual Workers - Ticket Staff

**HOURS OF WORK**:Nominal 40 hour working week to include all home matches (weekends and evenings)

**SALARY RANGE**: Dependent on experience

**ROLE PURPOSE**

Working closely with the Commercial Department, you will lead on the day to day and matchday operations of the ticketing function including, setting up games for sale, managing the ticketing on-line platform, selling tickets from the ticket office.

You will manage all aspects of the ticket office operation and support the Head of Commercial to develop the ticketing system as a key marketing and audience development tool.

You will also manage the Ticket Office team including training and supporting matchday casual workers ensuring casual ticketing staff are multi-skilled across ticketing and retail, feel motivated and valued for their input and are able to set up and organise the matchday ticket sales operation.

To provide retail cover in the absence of the Retail Manager. To ensure high levels of customer service are delivered, presenting a high and positive profile to the public for all aspects of the Club’s work.

**Tasks & Responsibilities**

1. On a day-to-day basis is responsible for ensuring the successful sale of tickets both in person and over the telephone.

2. Leads and motivates the ticket office team on match and non-matchdays ensuring that the casual worker ticketing team are confident and competent in all aspects of the Club’s ticketing function.

3. To ensure that best customer care practice is adhered to at all times by all staff within the ticket office.

4. To hold regular ticket office meetings with casual workers, to update staff and give them an opportunity to suggest improvements in their area of work.

5. To be responsible for the financial management of the ticket office function including cash handling, sales reporting, liaising with third parties including credit card processing and agencies.

6. Assist the finance department in investigating and correcting discrepancies as they occur.

7. To monitor service standards and act on opportunities for improvements.

8. Comply with all ticketing reporting requirements set by the clubs and the governing bodies.

9. Ensure that all ticket staff are informed of all facilities for supporters, matchday events and current promotions to enable them to the inform and assist all supporters.

10. Ensure all ticket stock and monies are stored securely in accordance with financial and insurance procedures.

11. To administer the corporate sponsors ticket allocation and other special ticket offers.

12. Ensure that all software packages relating to ticketing and access control are always up to date across all platforms.

13. Any other duties commensurate with the nature and scope of this role.

**TECHNICAL SPECIFICATION**

1. First class IT knowledge (including Excel), numeracy and data inputting skills.

2. Great customer service skills and able to demonstrate excellent product knowledge, combined with professionalism and friendliness, to enhance our spectator numbers.

**PERSONAL SPECIFICATION**

1. Excellent communication skills with the ability to communicate, negotiate and handle queries and complaints.

2. Must be able to work under pressure, at business critical times, for example during matchdays and season ticket campaigns, multi-tasking and prioritising workloads as necessary.

3. Fantastic attention to detail required in relation to the provision of meaningful and accurate data and information to support and reflect the Club’s ticketing success.

4. Flexible approach to work, and working hours, and understands that due to the nature of the business, will be required to work evenings and weekends, when required, for matchday, season ticket campaign and other business critical campaigns.

5. Understands the need to be sensitive and confidential in relation to information and data and understands the principles of GDPR in relation to the management of personal and sensitive data and information.

**Job Types**: Full-time, Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: One location

Reference ID: Ticketing Executive - APR23

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