Administrator

7 months ago


Basildon, United Kingdom Home Instead Full time

Company Description

Our office was established in 2012 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

**Job Description**:
**Job Purpose**

To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.

**The Role**
- Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
- Give Care when necessary.
- Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
- Maintain effective systems ensuring that all filing and databases are kept up to date.
- Support service delivery process including ensuring compliance, auditing activity logs and updating systems.
- Support the recruitment and pre-employment checks processes where appropriate.
- Support the client experience with curtesy calls and QA’s.
- Coordinate CARE Pro retention activities such as newsletters, CARE Pro of the month etc.
- Accountable for invoicing and payroll administration including entering billing hours and expenses.
- Support projects and IT initiatives where appropriate.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

**Qualifications**:
**Essential Criteria**
- Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
- Proven experience in office administration within a busy office environment.
- Strong organisational skills with the ability to multitask.
- Self-motivated and able to work flexibly.
- Excellent written and verbal communication skills.
- Keen eye for detail and the ability to work accurately under pressure.
- Strong team player with the confidence to work alone.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.


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