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Housekeeping Team Member

4 months ago

Newcastle, United Kingdom Schulte European Group Full time

**Job Ref**:SEG1596

**Branch**:Slieve Donard Resort Spa

**Location**:Slieve Donard Resort Spa, Newcastle

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Various

**Hours per week**:40

**Posted date**:28/08/2023

**Closing date**:20/09/2023

Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Be part of a team creating guest experiences like none other

**Position Statement**:
As a Housekeeping Team Member you will be responsible for:

- Cleaning and servicing bedroom, public and ancillary areas in accordance with our exceptional standards and procedures
- Reporting any defects in the fixtures and fittings
- Ensuring all equipment and materials are used in the correct manner and any problems reported immediately
- Working effectively with colleagues and together as part of a team
- Being knowledgeable about the facilities and services within the hotel
- Ensuring that guest concerns are dealt with courteously and efficiently, reporting them to the Manager
- Maintaining the security of bedrooms and stock at all times
- Dealing with lost property in accordance with company procedures
- Complying with all health, safety and hygiene policies and procedures

Opportunities available within Laundry and Rooms, for morning, daytime and evening shifts to support flexibility and work life balance with full time, part time and casual terms available.

**Essential Criteria**
- Excellent communication skills
- Excellent customer service experience
- Ability to work as part of a team
- Ability to work under pressure

**Desirable Criteria**
- Previous experience in a similar role
- Previous Hospitality experience

**The Perks**
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Car Parking
- Discounted hotel room rates for you and your family across the portfolio (TC’s apply)
- Refer a Friend Scheme - just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Team Celebration Awards and Recognition Schemes
- Access to participating in healthcare plans and insurance plans - just in case
- Life Assurance

**Right to Work**

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

**About us**

Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event.