Head of Operational Excellence

4 weeks ago

Manchester, United Kingdom Shoosmiths Full time

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.

We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.

To discover more about our benefits, please visit: Benefits Package.
- The roleThe Head of Operational Excellence will own the strategy and plan for driving operational efficiency across our business service organisation. This will include overseeing the successful delivery of major change programmes and building organisational capability to realise efficiency in our operations. You will also be the primary liaison for specified legal divisions and business services departments to advise, oversee and coordinate their major change agenda.

With knowledge of what is going on across the rest of the firm and as a senior transformation professional, you will provide advice on prioritisation, scheduling, change management and you will maintain accountability for project delivery.

Your primary objectives will be to deliver operational efficiencies that enable to firm to accommodate significant growth and to create significant competitive advantage in the delivery of legal services.
- Main responsibilities- Demonstrate a deep understanding of the firm and market-leading technologies, collaborating with the Information Systems (IS) team to advise and implement best practice technological solutions.
- Provide programme management support to ensure that change initiatives are coordinated.
- Lead the larger, more complex change initiatives in your respective business areas.
- Stay updated on emerging technologies and trends in the legal industry, leveraging this knowledge to drive innovation and process improvement initiatives.
- Engage and collaborate with other relevant business teams to ensure the successful implementation of change.
- Champion the necessary messages to manage risk and promote a culture of innovation and continuous improvement across the organisation.
- Have line management responsibility, including resource planning and allocation, to deliver against prioritized transformation programmes.
- Collaborate with key stakeholders and teams to develop and implement effective change management strategies related to the adoption of new technologies.
- Ensure compliance with relevant legal, regulatory, and data privacy requirements in the implementation and use of technology solutions.
- Collaborate with the IS team and other business functions to develop and maintain a roadmap that supports the long-term strategic objectives of the organization.
- Stay informed about industry best practices, standards, and regulations related to technology and data management in the legal industry.
- Skills and qualifications- Several years of experience in a similar role, preferably within a UK-based law firm or professional services organization.
- Strong understanding of the firm's processes, business objectives, and market-leading technologies within the legal industry.
- Proven track record in successfully advising and implementing best practice technological solutions to drive operational excellence and legal process improvement.
- Demonstrated expertise in change management, particularly in the context of technology adoption and business transformation.
- Strong leadership and people management skills, with the ability to organize and allocate resources to deliver against prioritized transformation programs.
- Excellent communication and influencing skills, with the ability to effectively engage with stakeholders at all levels of the organization.
- In-depth knowledge of legal industry technologies, automation, and legal operations management.
- Familiarity with data privacy, security, and compliance requirements related to technology solutions in the legal industry.
- A relevant degree or professional qualification in business management, technology, or a related field is preferred.
- Equal opportunitiesOur approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong s

  • Head of Operations

    1 month ago

    Manchester, United Kingdom Become Recruitment UK Full time

    Job Description HEAD OF OPERATIONS / OPERATIONS MANAGER NQ in MANCHESTER £40-50k dep on experience Independent, creative agency based in the NQ of Manchester's city centre is looking for a Head of Operations / Operations Manager to join their team on-site. An immediate start is available for the right person!(They will also be open to applicants...

  • Deputy Head of Operations

    1 month ago

    Manchester, United Kingdom Fabulous Fan Fayre Full time

    **A LITTLE BIT ABOUT US** You may not have heard of us yet, but since 2013 we have been working alongside one of the Premier League’s most successful football clubs, serving up a truly unique food and drink experience to their loyal and passionate fanbase. **WHO WE ARE LOOKING FOR** − Is an inspirational leader, with a successful track record of...

  • Head of Operations

    1 month ago

    Manchester, United Kingdom Rowan Recruitment Limited Full time

    Our client, an innovative and dynamic, manufacturing business is looking for a Head of Operations, who will report to the Managing Director and take responsibility for leading manufacturing and logistics. The business is people centric and committed to the highest standards of quality, service and support to its customers and is growing, with a turnover...

  • Head of Customer Operations

    2 days ago

    Manchester, United Kingdom AccessPay Full time

    DescriptionThe Head of Customer Operations is a senior role within the organization, reporting to the Director, Customer Success. Our Customer Success (CS) team are responsible for the overall service we provide to our customers, whether this is the onboarding of new customers to the in-life servicing of existing customers, our aim is to build strong...

  • Head of HR Operations

    3 weeks ago

    Manchester, United Kingdom Morson Talent Full time

    Morson are proud to be exclusively partnering with a business called Turning Point who are leading social enterprise, providing community based health and social care services in over 280 locations across England. Turning Point employ more than 5,000 colleagues across the UK and the work the carry out is spread across several specialist divisions, these...

  • Head Of HR Operations

    1 week ago

    Manchester, United Kingdom Morson Talent Full time

    Morson are proud to be exclusively partnering with a business called Turning Point who are leading social enterprise, providing community based health and social care services in over 280 locations across England. Turning Point employ more than 5,000 colleagues across the UK and the work the carry out is spread across several specialist divisions, these...

  • Head of HR Operations

    2 weeks ago

    Manchester, United Kingdom Morson Talent Full time

    Morson are proud to be exclusively partnering with a business called Turning Point who are leading social enterprise, providing community based health and social care services in over 280 locations across England. Turning Point employ more than 5,000 colleagues across the UK and the work the carry out is spread across several specialist divisions, these...

  • Lead Data Engineer

    1 month ago

    Manchester, United Kingdom Head Resourcing Full time

    Job Description Lead Data Engineer - £70k plus benefits - hybrid 2 days in Manchester An exciting opportunity has arisen to join this leading household name, based in Manchester city centre (hybrid). The role will be critical in delivering and ensuring data quality, consistency, and reliability working closely with other data engineers in the team as...

  • Head of Operations Delivery

    1 month ago

    Manchester, United Kingdom AQA and AQA Affiliates Full time

    **Head of Operations Delivery** **Secondment opportunity - Maternity Cover 14 months** **Manchester** **Salary: £75,044 - £87,764 per year** **Hybrid/Smart Working** Are you looking for a **new challenge**? The challenge here is to **ensure more than 10 million exam papers are marked** every year. As our current Head of department goes on maternity...

  • Lead Data Engineer

    4 weeks ago

    Manchester, United Kingdom Head Resourcing Full time

    Lead Data Engineer - £70k plus benefits - hybrid 2 days in ManchesterPlease make sure you read the following details carefully before making any applications.An exciting opportunity has arisen to join this leading household name, based in Manchester city centre (hybrid). The role will be critical in delivering and ensuring data quality, consistency, and...

  • Lead Data Engineer

    4 weeks ago

    Manchester, United Kingdom Head Resourcing Full time

    Lead Data Engineer - £70k plus benefits - hybrid 2 days in ManchesterPlease make sure you read the following details carefully before making any applications.An exciting opportunity has arisen to join this leading household name, based in Manchester city centre (hybrid). The role will be critical in delivering and ensuring data quality, consistency, and...

  • Head of Operations

    4 weeks ago

    Manchester, United Kingdom Become Recruitment UK Full time

    Independent, creative agency based in the NQ of Manchester's city centre is looking for a Head of Operations / Operations Manager to join their team on-site. An immediate start is available for the right person!(They will also be open to applicants notice periods). Excellent communication & organisational skills are key to this role, as you will be...

  • Head of Special Operations

    2 hours ago

    Manchester, United Kingdom North West Ambulance Service NHS Trust Full time

    Job summary An exciting opportunity has arisen to join the Trust Resilience team as Head of Special Operations. Reporting to the Assistant Director of Resilience, the Head of Special Operations is accountable for the leadership, management, development and strategic direction of Special Operations. The Head of Special Operations will encompass...

  • Head of HR Operations

    3 weeks ago

    Manchester, United Kingdom Michael Page Human Resources Full time

    We are supporting a key customer in recruiting a key appointment of a Head of HR Operations (HR Business Partnering and HR Services).Client DetailsOur key customer is a high growth professional services organisation that keeps going from strength to strength - which includes an exciting period of further growth, change and transformation.With a culture...

  • Head of Operations

    1 month ago

    Manchester, United Kingdom MC Academy Full time

    The Head of Operations will be part of the Senior Management Team and will assist this team in supporting potential further growth of MC Academy. This is a new position which requires a creative, dynamic and enthusiastic person who works well as part of a team whilst being self-motivated and ambitious. **Key Responsibilities**: - Management of the overall...

  • Head of HR Operations

    15 hours ago

    Greater Manchester, United Kingdom Morson Talent Full time

    Morson are proud to be exclusively partnering with a business called Turning Point who are leading social enterprise, providing community based health and social care services in over 280 locations across England. Turning Point employ more than 5,000 colleagues across the UK and the work the carry out is spread across several specialist divisions, these...

  • Head of School Finance

    3 hours ago

    Manchester, United Kingdom The University of Manchester Full time

    Overall Purpose of the Job The Head of School/Directorate Finance is a member of the Directorate of Finance working under the guidance of the Head of Faculty Financial Reporting and Analysis. You will work alongside Heads of School/Directors/Senior Managers as a business partner to provide operational and strategic support on all financial matters. You...

  • Head of People Operations

    2 days ago

    Manchester, United Kingdom BCT Resourcing Full time

    Head of People Operations Manchester / Hybrid £70,000 per annum Were looking for a passionate & enthusiastic Head of People Operations to join a leading technology centric organisation. This People team has had a real focus on building out the best offering possible and have now won multiple awards off the back of this, including Employee Engagement...

  • Head of Finance Operations

    2 weeks ago

    Manchester, United Kingdom Eton Bridge Partners Limited Full time

    Our client, a PE backed Services business, are looking for a Head of Finance Operations to join them for a 6 month period, reporting in to the Finance Director. The role will be hybrid, based in their Manchester office. Key responsibilities: Ensure that accurate management accounts are prepared on a timely basis To manage a finance team of 20: consisting...

  • Head of Finance Operations

    2 weeks ago

    Manchester, United Kingdom Eton Bridge Partners Limited Full time

    Our client, a PE backed Services business, are looking for a Head of Finance Operations to join them for a 6 month period, reporting in to the Finance Director. The role will be hybrid, based in their Manchester office.Key responsibilities: Ensure that accurate management accounts are prepared on a timely basis To manage a finance team of 20: consisting of...