Customer Experience Administration Assistant

5 days ago


Whetstone, United Kingdom Stonewater Full time

Location
- Hybrid - Whetstone, Leicester / Home Based
- Salary- £17,160 per annum (FTE: £23,400 per annum)Closing date
- 30/05/2024Here at Stonewater, we are on the lookout for two Customer Experience Administration Assistants to support the Customer Experience Administration team to deliver a wide range of administrative tasks in respect of our housing service, electronic postroom, and centralised purchase ordering.

This is a hybrid role based at our office in Whetstone on the outskirts of Leicester, within the postroom, and at home on a rota basis.
- Have a genuine passion to work within a customer focused / administrative environment, delivering an exceptional level of service to both internal and external customers.
- Have high personal standards and a keen eye for detail.
- Be able to organise personal workload and work on own initiative.
- Be a logical thinker with good problem-solving skills.
- Have good literacy and numeracy skills.

**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
- Are you ready to _**_#DiscoverStonewater?_**

Documents

JD - Customer Experience Administration Assistant - Customer Experience.pdf

Our promise to you

At Stonewater we believe nothing is impossible. We’re driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised.

So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you.

**Benefits**:
At Stonewater we offer excellent benefits which help make us a great place to work
- A specialist shared-ownership product helping you into your own home- A retirement savings plan - up to 7% matched contribution rate- Life assurance - 3.5x contractual pay- Up to £10k interest-free loan for home work spaces- 24/7 access to a totally confidential counselling helpline- Healthcare cash plan- Career development and progression opportunities- Holiday starting at 26 days- Deals and Discounts on shopping, travel, optical etc- Cycle to work scheme- Annual Company Day- Values Award celebration events- Team building daysAnd much moreStonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.



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