Customer Support Advisor
5 days ago
This is an incredibly fast-paced customer support role as part of a successful and growing team, with great opportunities for progression. You will be working in a challenging role dealing with all post-booking customer enquiries which, among other things, can include booking amendments, welcome-calling and up-selling, cancellations and payments.
**Key Responsibilities**
- Customer Responsibilities (Internal & External Customers)
- Making amendments to existing bookings and dealing with cancellations.
- After-sales support before and after the spa break.
- Collecting and processing payments.
- Advising clients on pre-travel arrangements.
- Dealing with any pretravel complaints and refunds.
- Contact with suppliers.
- To maintain a high standard of professionalism and courtesy whether an internal or external customer.
**Requirements**:
**Qualifications**:
- Educated to GCSE level or equivalent.
- A customer service qualification is advantageous but not essential.
**Specific skills**
- Previous experience of working in the travel industry would be advantageous.
- Previous telephone-based Sales and/or Customer Services would be advantageous.
- IT literate.
**Personal attributes**:
- Positive and friendly attitude.
- Excellent verbal and written communication skills.
- The ability to problem solve.
- Flexible working approach and the ability to multitask.
- Excellent organisational skills.
- Excellent team player.
- Calm and approachable even when under pressure.
- Reliable with great attention to detail.
**Benefits**
- £18,525 basic salary rising to £20,000 upon successful completion of a 6-month probation
- 22 days holiday pa, increasing to 25 upon completion of a 6-month probation
- Familiarisation trips (free Spa breaks)
- Path to Wellness Scheme which includes corporate gym membership, socials, and lunch and learn seminars
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