Sales Administrator

7 months ago

Bolton, United Kingdom BDElite Ltd Full time

**About Us**:
BDElite has been a trusted supplier to UK insurance brokers for several years. Providing innovative total claims management, along with essential aftercare support for broker client’s following a motor incident. BDElite offers a diverse product range of personal and commercial add-on insurance policies.

**Career Opportunity**

At BDElite our employees enjoy a progressive career in a successful claim’s management company, which is demonstrated by the number of staff who have worked at BDElite for more than five years. Our company ethos focuses on the principles of work, life, balance which we strive to nurture in all our employees and fully support through our range of employee benefits. So, if you are passionate about delivering customer service excellence, every day, we want to hear from you.

**The Role**:
As a Sales Administrator, you will need to work closely with colleagues, brokers and service suppliers. The roles represent an opportunity to be part of a successful and dynamic department.

**Duties and Responsibilities**

The 3 key areas are:
Appointment making and diary management:

- Provide tele-sales support to the Account executives to include both new business appointments and existing business appointments.
- Work closely with the Account Executive to fulfil their diary with appointments to maximise opportunities.
- Assist Account Executives with follow-up calls/mail shots to generate new business opportunities.
- Coordinate and manage the follow up of any mail shot activities for new product launches, new business opportunities, BDElite news to both new and existing brokers.

Internal account handling and Broker performance:

- Assist the Account Executive with the account handling of designated portfolio of broker accounts to ensure broker retention, growth and profitability primarily via telephone contact.
- Assist the Account Executive with the preparation of terms and agreements.
- Provide point of contact for any incoming broker query or complaints and ensuring these are actioned as appropriate in line with the company complaints process.
- Ensure SLA’s are achieved and where necessary liaise with the Head of Operations so any issues are resolved in a timely manner to the brokers/client’s satisfaction.
- Answer broker queries on all BDElite products to include the different transactional platforms available.
- Liaise with the Head of Operations to ensure that all account development actions, SLA’s are maintained according to the plans.
- Ability to review and understand the detail within the broker MI relating to broker performance and profitability.
- Assist with the awareness of all products and services that are available.

Administrative support:

- Maintain high standards of customer service.
- Assist with weekly account summary notes and ensure all actions are completed.
- Compile competitor information with a view to highlight any trends/changes within the market industry.
- Organise stationery orders for brokers, ensuring deliveries are to the agreed timescales.
- Ensure broker sales are submitted on a monthly basis for all products.
- Provide assistance to the broker for all BDElite accounting queries.
- Ensure all broker MI is produced within the agreed timescales.
- Provide administrative support to the BDElite Account Managers and Claim Handlers when required.
- Help to keep accurate internal reports on department activity.
- Review broker MI monthly and performance, suggesting possible amendments to commercial terms if required.
- Deal with any potential problems in order to prevent escalation into a complaint.
- Assist the claims team with call overflow and administrative support when required.

**Benefits**:
At BDElite we like to think of our employees as our extended family. So, it should come to no surprise that our employee loyalty program is designed to improve personal well-being; while at the same time reward hard work, whilst encouraging loyalty through a multitude of benefits and choices.

Here are a few of the benefits we offer:

- 21 days annual leave, plus bank holidays increasing to 30 days over time.
- Your birthday off.
- Half day Christmas shopping.
- Remote working options available.
- Workplace Pension Scheme.
- Relaxed dress policy.
- Eyecare vouchers.
- Cycle to work scheme.
- Training and Development.
- Health care plan (available once passed probationary period)
- Employee matched fundraising scheme.

Starting Salary is £22,000.00 / year, with excellent career progression opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Bolton, BL1 4AG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

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