Customer Services Advisor
19 hours ago
Personnel Selection are currently recruiting for a Customer Services Advisor to join this busy, national company on a full time permanent basis.
If you are a professional and versatile customer services person, please do read on
Key responsibilities of our Customer Service Adviser will be to:
- Be the one point of contact throughout the customer’s journey which involves understanding the customer’s needs and in turn improving the customer’s experience. You will be expected to maintain excellent customer service and communication standards at alltimes
- Solve problems and use intuition to resolve any issues from the client
- Maximise sales opportunities and up-sell products and services to the customer
- Consistently work to company and legal standards when processing documentation
- Deal with all administrative enquiries in a professional and timely manner is a must, along with ensuring all documentation is accurately checked before processing
- Partaking in team meetings and briefings when planned
What we’re looking for in our Customer Service Adviser:
- Customer-centric with the ability to create a great customer experience and build rapport with customers
- The ability to actively listen
- The ability to work with others and share best practice
- Enthusiastic and self-motivated with a positive approach to your work and a “can do” attitude
- Excellent organisational skills with the ability to prioritise workload
- Excellent time management, with the ability to work well under pressure
- A passion for completing all tasks to the highest standard and be driven by results
- Proficient IT skills - Office, Word, Excel
Please send your CV with immediate effect - this role is available now
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