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Sales Support Specialist

4 weeks ago

Exeter, United Kingdom Littelfuse Full time

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensorsswitches to fuses and morewe produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

In 2021, Littelfuse Inc. acquired Carling Technologies, a manufacturer of electronic switches and controls, circuit protection technologies, and distributed power control and monitoring systems used primarily in the global commercial vehicle and communications infrastructure markets.

Currently, in Exeter, we are looking for a Sales Support Specialist whose responsibility will be to service and support external Channels and New Business activities. Building strong relationships with our Commercial Vehicle Business Unit customers globally, you will perform a variety of pre-sales-related activities including sales support, pricing, quoting, financial reporting, business reviews, presentations, research, and problem resolution. In addition, this role will allow you to work in a hybrid working model.

About the job:
- Provide support to the global customers and sales teams- Cooperate with global parties involved concerning complaints and claims- Manage Pricing and Quotations- Work with cross-functional teams- Keep track of sales numbers and turnover, financial reports- Handle the entire inside sales process from proposal to close- Reach or exceed sales quotas- Cooperate worldwide with other colleagues- Customer support on the phone about 15% of the time, no cold calling is required

About you:
- 2+ years of customer service experience- Strong verbal and written communication skills in English, any additional language (German, French, Italian, etc.) would be a benefit- Analytical and attention to detail skills- Customer-focused with the ability to multitask and prioritize- Proficient in MS Office skills, MS Excel (MS PowerPoint would be a plus)- Experience working in a cross-cultured environment would be beneficial- Experience with manufacturing companies preferred- A university degree is preferable

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values - Respect, Customer Focus, Agility, Collaboration - encourage you to make a difference — everywhere, every day

We offer a competitive salary package and a variety of benefits, including a hybrid office, flexible working hours as well as development opportunities like internal Lean Six Sigma Certification.

LI-LP1

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