Pcn/primary Care Support Officer

3 weeks ago

London, United Kingdom Improving Health LTD Full time

Interviews will be held on the following date:

- w/c 29th April 2024

**Job Title**: PCN/Primary Care Support Officer

**Hours**:Full Time, (37.5 hours per week)

**Salary**:£30,000 (**Depending on experience)**

**Responsible to**:South Southwark PCN

**Accountable to**:Primary Care Lead

**1. Background**

The NHS Long Term Plan describes the prominent role Primary Care Networks (PCN) will play in delivering proactive, personalised and more integrated health and social care for their local populations. Our South Southwark PCN is made up of all 18 GP
Practices in Camberwell, Peckham and Dulwich, approximately 155,000 patients, supported by their GP Federation, Improving Health (IHL).

We are seeking a PCN Support Officer to support programmes of work which improve the care of our population. This would include supporting
- Delivery of Call and Recall programmes
- Support the set up and ongoing delivery of services and initiatives
- Data and reporting requirements

We are looking to recruit a highly motivated individual to work within our team and support the day-to-day support offered to our practices.

**2. Job summary**

The post holder will action the following tasks, working closely with the Federation/PCN team:

- Support the set up and delivery of new and existing services and projects e.g. call and recall programmes, extended primary care services
- Communicate effectively with general practice and other partners and organisations
- Provide relevant data for management and reporting purposes e.g. regular dashboards, monitoring reports, presentations at meetings
- Respond to ad-hoc queries from practices and highlight new requests to the team for scheduling.
- Support back office /business as usual functions as required

**3. Specific Responsibilities**

The post holder will be specifically responsible for the following:

- Deliver tasks related to population call and recall programmes undertaken by the

PCN/GP Federation
- Support delivery of existing services which may include set up of appointment books in EMIS Web clinical system, sending patient reminders via AccuRX messaging platform and liaising with practices
- Build good relationships with general practice and communicate effectively with staff to support delivery of projects e.g. responding to queries, attending meetings, undertaking practice visits etc
- Support data search requests, as and when required. These includes running monthly dashboards, extracting data for service monitoring/planning, ad-hoc practice requests, internal IHL requests etc
- Analyse data and provide summary reports
- Support business as usual tasks for services delivered by IHL
- Deliver specific tasks related to communication with the wider PCN. This could include data/reporting, responses to practice queries, etc.
- Support preparation of regular reporting, by collating data and feedback
- Support preparation for the Neighbourhood meetings and other regular engagement meetings by providing data required for agenda items.
- Respond to ad-hoc queries from practices and highlight new requests to the Team

**4. Person Specification**

The person specification below describes the characteristics (skills, knowledge, experience and qualifications) that are needed to carry out the duties in the job description), however throughout the employment of this role there may be times individuals are asked to deliver tasks which are not mentioned in the job description but crucial to role delivery.

**Criteria Essential**
- Knowledge and Skills:_
- In depth knowledge and practical experience of using the Microsoft Office suite including Word, Excel and PowerPoint
- Interpersonal /communication skills_
- Excellent oral and written communication skills
- Ability to work under own initiative, Self-motivated
- Effective team worker
- Attention to detail, Logical approachk Professional attitude, Enthusiastic.
- Time management and organisational skills - ability to work to deadlines

**Desirable**
- Experience_
- Experience of working in public sector organisations (preferably the NHS)
- Understanding and experience of working in a Primary Care Network
- Data Analysis, manipulation & reporting experience
- Experience of working with primary care data

Knowledge and Skills
- Knowledge of how to use EMIS WEB and how to create searches and reports
- Understanding of Information Governance principles, patient consent

**EDUCATIONAL**
- To participate in a planned induction program for new staff and ensure that an appropriate period of support is given by the line manager.
- To have awareness of the IHL vision and objectives.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

**CONFIDENTIALITY**

**DATA PROTECTION**
IHL is registered under the Data Protection Act 1984. You must not at any time use the personal data held by IHL for a purpose not described in the Register ent

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