CRM Campaign Specialist

5 months ago

London, United Kingdom Eurostar International Full time

At Eurostar, we're not just in the business of transportation; we're in the business of crafting unforgettable journeys. As a CRM Campaign Specialist, you will play a pivotal role in our CRM & Loyalty team, where our mission is to retain customers, ignite their engagement, and drive revenue growth. By curating personalized loyalty, B2B and B2C communications, you'll be instrumental in enhancing customer experiences, strengthening our brand's affinity, and contributing to our overall success.

**_Internal use only: _**This role is EIL Grade D1, Travel Level 3 and is to be based in London.

We're looking for someone to:

- Collaborate with the CRM & Loyalty lead to shape and execute our customer-centric strategy, aligning CRM goals with commercial objectives, fostering engagement, and elevating customer satisfaction and loyalty.
- Develop and execute a comprehensive marketing roadmap and communication plan tailored for our loyal customers and B2B audience.
- Work in tandem with the Loyalty Manager for Club Eurostar and the CRM Executive (automation) to ensure seamless alignment of contact strategies and prioritize messages, including critical service recovery communications.
- Partner with B2B and Eurostar For Business product owners to create and implement a robust B2B CRM strategy that resonates with our audience.
- Seek opportunities to collect data for more personalized and targeted communications, ensuring compliance with regulations and industry best practices.
- Collaborate with the Automation Manager to design captivating lifecycle journeys for our B2B and loyalty customers.
- Manage the end-to-end process, from campaign build and data filtering to deployment in Marketing Cloud.
- Utilize available data and insights to identify gaps, drive opportunities, and develop targeted offers that enhance customer experiences, boost engagement, and drive revenue.
- Own reporting on campaign results, ensuring KPI delivery and the continuous improvement of strategies
- Assist the wider team with projects and opportunities related to B2C on an ad-hoc basis.

**Requirements**:
You'll need:

- Similar experience in a CRM and marketing/communications capacity
- Previous experience in a Loyalty CRM role a big plus
- Knowledge of SFMC and Taxi
- Thorough knowledge of direct marketing theory and practice
- Knowledge of Loyalty programme and customer lifecycles
- Ability to critique communications/creative work & an understanding of how it
- contributes to ROI
- Numerate & able to turn insight into actionable plan to increase of campaign ROIs and ROE

**Benefits**
- Travel benefits for work and play
- A great pension
- Exclusive discounts and perks

If you are passionate about building and nurturing customer relationships, with great experience in CRM, loyalty programs, and B2B communications - We want to hear from you

LI-HYBRID

  • CRM Campaign Specialist

    1 month ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: CRM Campaign SpecialistJob Summary:We are seeking a highly motivated and detail-oriented CRM Campaign Specialist to join our Loyalty and CRM team in London. As a CRM Campaign Specialist, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan, aligned to trading demands and topical moments.Key...

  • CRM Campaign Specialist

    3 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: CRM Campaign SpecialistJob Summary:We are seeking a highly motivated and detail-oriented CRM Campaign Specialist to join our Loyalty and CRM team in London. As a CRM Campaign Specialist, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan, aligned to trading demands and topical moments.Key...

  • CRM Campaign Specialist

    3 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: CRM Campaign SpecialistJob Summary:We are seeking a highly motivated and detail-oriented CRM Campaign Specialist to join our Loyalty and CRM team in London. As a CRM Campaign Specialist, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan, aligned to trading demands and topical moments.Key...

  • CRM Campaign Specialist

    1 month ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: CRM Campaign SpecialistJob Summary:We are seeking a highly motivated and detail-oriented CRM Campaign Specialist to join our Loyalty and CRM team in London. As a CRM Campaign Specialist, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan, aligned to trading demands and topical moments.Key...

  • CRM Campaign Specialist

    2 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: CRM Campaign SpecialistWe are seeking a highly motivated and detail-oriented CRM Campaign Specialist to join our Loyalty and CRM team in London. As a CRM Campaign Specialist, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan, aligned to trading demands and topical and contextual moments.Key...

  • CRM Campaign Specialist

    2 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: CRM Campaign SpecialistWe are seeking a highly skilled CRM Campaign Specialist to join our Loyalty and CRM team in London. As a CRM Campaign Specialist, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan, aligned to trading demands and topical and contextual moments.Key Responsibilities:Execute CRM...

  • CRM Campaign Specialist

    1 week ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job SummaryWe are seeking a CRM Campaign Specialist to join our Loyalty and CRM team based in London. As a key member of our team, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan aligned to trading demands and topical moments.Key ResponsibilitiesDevelop and execute CRM campaigns to drive customer engagement...

  • CRM Campaign and Content Specialist

    2 months ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: CRM Campaign and Content SpecialistJob Summary:We are seeking a highly skilled CRM campaign and content specialist to join our Loyalty and CRM team based in London. As a CRM campaign and content specialist, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan, aligned to trading demands and topical and...

  • CRM Campaign and Content Specialist

    4 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: CRM Campaign and Content SpecialistJob Summary:We are seeking a highly skilled CRM campaign and content specialist to join our Loyalty and CRM team based in London. As a CRM campaign and content specialist, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan, aligned to trading demands and topical and...

  • CRM Campaign Manager

    3 weeks ago

    London, Greater London, United Kingdom Dr. Martens Full time

    Unlock Your Potential as a CRM Campaign Manager at Dr. MartensAre you a seasoned marketing professional with a passion for driving revenue growth through customer-centric campaigns? Do you have a knack for developing and executing innovative CRM strategies that deliver results? If so, we want to hear from you!About the RoleWe're seeking a highly skilled CRM...

  • CRM Campaign Manager

    3 weeks ago

    London, Greater London, United Kingdom Dr. Martens Full time

    Unlock Your Potential as a CRM Campaign Manager at Dr. MartensAre you a seasoned marketing professional with a passion for driving revenue growth through customer-centric campaigns? Do you have a knack for developing and executing innovative CRM strategies that deliver results? If so, we want to hear from you!About the RoleWe're seeking a highly skilled CRM...

  • CRM Campaign Manager

    2 weeks ago

    London, Greater London, United Kingdom Dr. Martens Full time

    The RoleWe are seeking a highly skilled CRM Campaign Manager to join our team at Dr. Martens. As a key member of our marketing team, you will be responsible for developing and executing CRM campaigns that drive revenue growth and customer loyalty.You will work closely with our Senior CRM Manager – EMEA, EMEA Digital, Retail and Marketing and Global Data...

  • CRM Campaign Manager

    1 month ago

    London, Greater London, United Kingdom Dr. Martens Full time

    The RoleWe are seeking a highly skilled CRM Campaign Manager to join our team at Dr. Martens. As a key member of our marketing team, you will be responsible for developing and executing CRM strategies that drive revenue growth and customer loyalty across EMEA.Key ResponsibilitiesDevelop and implement CRM strategies to drive revenue growth through email and...

  • CRM Campaign Manager

    3 weeks ago

    London, Greater London, United Kingdom Dr. Martens Full time

    The RoleWe are seeking a highly skilled CRM Campaign Manager to join our team at Dr. Martens. As a key member of our marketing department, you will be responsible for developing and executing CRM strategies that drive revenue growth and customer loyalty across EMEA.Key ResponsibilitiesDevelop and implement CRM strategies to drive revenue growth through email...

  • CRM Campaign Manager

    1 month ago

    London, Greater London, United Kingdom Dr. Martens Full time

    The RoleWe are seeking a highly skilled CRM Campaign Manager to join our team at Dr. Martens. As a key member of our marketing team, you will be responsible for developing and executing CRM strategies that drive revenue growth and customer loyalty across EMEA.Key ResponsibilitiesDevelop and implement CRM strategies to drive revenue growth through email and...

  • CRM Campaign Manager

    3 weeks ago

    London, Greater London, United Kingdom Dr. Martens Full time

    The RoleWe are seeking a highly skilled CRM Campaign Manager to join our team at Dr. Martens. As a key member of our marketing department, you will be responsible for developing and executing CRM strategies that drive revenue growth and customer loyalty across EMEA.Key ResponsibilitiesDevelop and implement CRM strategies to drive revenue growth through email...

  • CRM Campaign Manager

    1 month ago

    London, Greater London, United Kingdom Dr. Martens Full time

    The RoleWe are seeking a highly skilled CRM Campaign Manager to join our team at Dr. Martens. As a key member of our marketing department, you will be responsible for developing and executing CRM strategies that drive revenue growth and customer loyalty across EMEA.Key ResponsibilitiesDevelop and implement CRM strategies to drive revenue growth through email...

  • CRM Campaign Manager

    1 month ago

    London, Greater London, United Kingdom Dr. Martens Full time

    The RoleWe are seeking a highly skilled CRM Campaign Manager to join our team at Dr. Martens. As a key member of our marketing department, you will be responsible for developing and executing CRM strategies that drive revenue growth and customer loyalty across EMEA.Key ResponsibilitiesDevelop and implement CRM strategies to drive revenue growth through email...

  • CRM Campaign Manager

    1 month ago

    London, Greater London, United Kingdom 3Search Full time

    CRM Manager Job DescriptionAt 3Search, we're seeking a skilled CRM Manager to spearhead the development and management of CRM campaigns for our high-growth business propositions. As a key member of our team, you'll drive applications, optimize customer messaging, and collaborate with stakeholders to enhance contact strategies.Key Responsibilities:Develop and...

  • CRM Campaign Manager

    1 month ago

    London, Greater London, United Kingdom 3Search Full time

    CRM Manager Job DescriptionAt 3Search, we're seeking a skilled CRM Manager to spearhead the development and management of CRM campaigns for our high-growth business propositions. As a key member of our team, you'll drive applications, optimize customer messaging, and collaborate with stakeholders to enhance contact strategies.Key Responsibilities:Develop and...