2 Hour Urgent and Virtual Ward Administrator

4 weeks ago

Sutton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 3**:
**Main area**
- Administrator
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Part time
- Flexible working

30 hours per week (To be worked Mon-Fri between the hours of 0800 and 1800)
- **Job ref**
- 343-NN-6205453-A&C-Z**Site**
- Robin Hood Lane
- **Town**
- Sutton
- **Salary**
- £27,129 - £28,649 per annum including HCAS (outer)
- **Salary period**
- Yearly
- **Closing**
- 15/04/2024 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
To work as part of a community integrated service that is responsive to the needs of patients within a defined caseload.

Working closely with the Urgent Response Nurses and Virtual Ward Clinicians, the post holder will provide an efficient and responsive administration function for the 2 hour Urgent and Virtual Ward team

**Main duties of the job**:
Assist clinical staff with ensuring patient records are completed correctly and in a timely way.

Arranges team meetings and multi-agency review meetings when necessary. Coordinates diaries, books venues and sends out papers and other relevant documents

Responsible for clinical stock ordering and control in liaison with other administrative staff and clinicians.

Supports the team to ensure they have all necessary kit available, and this is maintained and stored appropriately.

Ensures that electronic and any paper patient and staff records are filed accurately and in a secure system.

Responds to requests and queries for information within set guidelines.

Regularly checks the cleanliness and tidiness of the office environment and takes action to ensure any problems are resolved.

Reports any building or equipment maintenance problems via the Trusts Estates helpline.

Formats letters and reports to a high standard of accurately

Takes notes at meetings, as well as typing notes circulating agendas as necessary

**Working for our organisation**:
Our ambition is to provide an outstanding level of care to our patients and communities.***

**Above all we value respect. **This means everyone at the Trust - whether a member of staff, a patient or their loved ones - can expect to be treated with respect, whatever their role or background. This ensures kind, positive, professional teamwork, delivering great care to every patient, every day.

By choosing to work here, you also choose to value and role model respect. This means having respect for the Trust and your roles and responsibilities, as well as colleagues, patients and anyone who interacts with the Trust.

**Detailed job description and main responsibilities**:
Please see JD

Supports the Operational Manager to ensure any timesheets, and other HR forms are completed and submitted in a timely way, to ensure staff are paid accurately.

Assists the Operational Manager with any review of office or administrative procedures, by inviting and collating feedback from clinical and administrative colleagues. Contributes own ideas and suggestions.

**Person specification**:
**Skills**:
**Essential criteria**:

- Educated to GCSE level in Mathematics and English to Grade C and above, or equivalent in experience
- Experience of working as a part of a team within the NHS.
- Setting up and running effective office systems
- Previous use of an electronic patient record system such as EMIS
- Ability to work under pressure, balance multiple priorities and meet deadlines
- Commitment to working as part of a team

**Education**:
**Essential criteria**:

- NVQ 3 in Business Administration or equivalent in experience

**Our mission: ‘to put the patient first by delivering great care to every patient, every day.’**:
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

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