Contact Centre Training Support

5 months ago

Gosforth, United Kingdom Parkdean Resorts Full time

This role will support the overall creation, delivery, and evaluation of the overall learning strategy. Creating and delivering effective interventions across a wide range of the organisational, team and individual needs. This position will deliver innovative thinking and the ability to draw inspiration from all around, keeping up to date with the latest development across our organisation.

Job role
- Collaborate closely with the holidays sales, owners and on park teams to ensure a unified approach to sales strategies and goals.
- Develop and deliver comprehensive training programs that equip sales teams with the necessary skills, product knowledge and customer service techniques.
- Analyse sales data, performance metrics and customer feedback to identify areas for improvement and implement targeted training interventions.
- Monitor individual and team performance against key performance indicators (KPIs), providing ongoing coaching and support to maximise results.
- Identify opportunities to streamline processes, enhance efficiency and optimise sales performance.
- Implement training solutions, cohort sessions and calls to discuss challenges and celebrate successes: conduct ad hoc sessions to provide immediate intervention as needed.
- Work closely with park management teams to align sales initiatives with guest experience objective, ensuring we deliver on our promise to create amazing memories for all our holiday makers.
- Will pro-actively seek to improve all working practices within the holiday sales teams maintain high standards of individual/group performance and continually seek to improve customer service.
- Actively seeks out ways to improve performance in sales across the On Park sales teams outbound and revenue generation campaigns.
- Demonstrate a flexible attitude towards your work and show resilience in a rapidly changing environment.
- Keeping up to date on the latest training trends, developments, and best practices.
- Manage and deliver a regular calendar of training.
- You may on occasion be asked to perform additional duties unrelated to your role after appropriate training has been given.

Person specification
- 1 Year work experience in a sales focused environment
- Excellent Verbal communication skills
- Target Driven, organised and resilient
- Personable with strong people engagement and a team player
- Inquisitive, confident and engaging
- Computer literate
- Adaptable & Flexible
- Positive Mental Attitude
- Desire to succeed
- Adaptable, professional and reliable
- Transparent in approach
- Inspirational

At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, creating amazing memories together.

**What we live by & what we look for**

**Care **| we care about our guests, our people and our communities.

**Pace **| we make great things happen, making the most of every minute.

**Difference **| we celebrate difference and encourage each other to be ourselves.

**Belonging **| we’re family, offering a home away from home where people feel safe.

**Value **| we value all.

**Parkdean perks**:

- 50% discount on holidays for friends, family & you
- Stand-by breaks available at a discounted rate
- 30% off food & drink
- Clear career pathways, with development & progression
- In house incentives & competitions

Creating amazing memories is in our DNA - is it in yours?

**Salary**: £25,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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