Administration Coordinator
2 weeks ago
Panks is a family run business, that was established in 1842.
Due to expansion within our Service and Heating departments, Panks are currently looking for two administration Coordinators to join the Panks team to assist with the co-ordination of our engineering, workshop and Heating and Plumbing teams.
These roles will be based in our Norwich branch on a 40-hour week contract working between the hours of 8:00am - 5:00pm Monday to Friday, with a one hour unpaid lunch break.
**Main Responsibilities**
- Answering incoming calls and dealing with customer queries
- Dealing with customers face to face over our sales counter
- Booking in works with customers and keeping them updated throughout.
- Working closely with other departments to maintain a high level of customer service including Panks workshop, Heating department and Contracts department
- Raising job cards for new works and arranging engineers
- Preparing and producing invoices on completion of works using Companies computer package (training will be given)
- Filing and scanning of documents.
- Day to day ad hoc duties as and when required for the needs of the Business
**Skills required**
- Excellent customer service skills
- Ability to work on own initiative.
- Experience of working in an open plan office (desirable)
- Administration experience including use of all Microsoft office programmes
- Excellent team player
- Polite and confident telephone manner.
Full training will be given on computer systems and continuous support provided with regards to industry needs.
**Salary**: From £12.00 per hour
**Benefits**:
- Company pension
- Free parking
- Sick pay
Schedule:
- Monday to Friday
COVID-19 considerations:
All staff are required to wear a mask while moving around the building, these are provided.
Sanitiser and gloves available
Contactless daily temperature checks on all staff and visitors.
Health declarations for visitors
**Experience**:
- Administrative/service: 2 years (preferred)
Work Location: In person
Reference ID: HRJD019
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